At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
As a Sales Support Associate, you’ll be a point of contact for our merchant partners, helping them get timely answers and keep their stores running smoothly on Wolt. You’ll respond to emails and support tickets, make menu and assortment edits, resolve day-to-day issues, and work with internal teams when a request needs further support.
- Merchant Support – Respond to merchant emails and tickets with clear, helpful answers, keeping partners updated until their requests are resolved.
- Menu & Assortment Management – Make accurate updates to restaurant menus and retail assortments, making sure their catalogue is kept up to date and compliant with our internal guidelines.
- Issue Resolution – Troubleshoot merchant, equipment, and operational issues, escalating complex cases to the right team and following through on the outcome.
- Sales & Operational Support – Help Account Management and Merchant teams with partner requests, administrative tasks, and store updates.
- Quality & Accuracy – Check that merchant information and menus are accurate, and ensure our merchants are operating to the Wolt standard.
- Process Improvement & Collaboration – Spot recurring issues, share merchant feedback, and work with internal teams to improve the partner experience.
- Strong communication and stakeholder management skills
- Excellent organisational and multitasking abilities
- Solution-oriented mindset with strong attention to detail
- Ability to work independently and manage multiple priorities simultaneously
- Comfortable working in a fast-paced operational environment
- Experience in onboarding, account management, operations, customer success, or merchant support is
- considered a plus
- Familiarity with food delivery, marketplaces, or e-commerce environments is considered an advantage
- Fluent in English, Maltese is a plus
- The opportunity to directly impact merchant success and customer experience
- A dynamic and collaborative working environment
- Exposure to cross-functional projects and market launches
- Career growth opportunities within a global tech company
- The chance to contribute to the growth of one of the fastest-growing technology companies in the region
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Once applied, a member of our Talent
The acquisition team will be contacting you shortly, in order to initiate the hiring process.
CompensationThe successful candidate’s starting pay will fall within the pay range listed below and is determined based on factors such as the candidate’s skills, experience and qualifications. Please note, that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting.
The salary below is the monthly salary range for this position.
To learn more about our benefits, please do not hesitate to bring this up with our Talent Acquisition Partner!
The successful candidate's starting pay will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.
This position is not eligible for consideration for an equity/RSU grant.
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .
Skills Required
- Strong communication and stakeholder management skills
- Excellent organisational and multitasking abilities
- Solution-oriented mindset with strong attention to detail
- Ability to work independently and manage multiple priorities simultaneously
- Comfort working in a fast-paced operational environment
- Experience in onboarding, account management, operations, customer success, or merchant support
- Familiarity with food delivery, marketplaces, or e-commerce environments
- Fluent in English
- Maltese language skills
Wolt Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wolt and has not been reviewed or approved by Wolt.
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Equity Value & Accessibility — Corporate postings highlight equity as part of the compensation package, offering ownership potential alongside salary and benefits. Mentions of stock in certain locations indicate accessible participation beyond base pay.
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Leave & Time Off Breadth — Job materials describe generous vacation allowances and strong time‑off policies in several markets. A global parental‑leave policy with top‑ups beyond statutory levels is also cited.
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Wellbeing & Lifestyle Benefits — Materials describe wellness support such as an Employee Assistance Program, fitness or sports perks, and product credits or discounts. Country‑specific allowances and perk platforms add practical lifestyle value in some locations.
Wolt Insights
What We Do
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.
