The Role
Supports customers and sales teams by providing technical assistance, quotes, order documentation, delivery updates, and sales follow-up. Conducts outbound prospecting, qualifies accounts, develops leads, supports product campaigns, demonstrates products, and helps meet sales objectives. The role includes customer communication, presentation preparation, order tracking, and collaboration with account managers and product marketing. It is an entry-level development position focused on semiconductor and vacuum equipment products.
Summary Generated by Built In
POSITION SUMMARY
As a Sales Support Associate I, you will receive comprehensive training on all products and services offered by the Components Division, with a focus on the dynamic semiconductor and general vacuum equipment industries. This role is not just a job; it is a strategic step in a multi-year development program that equips you with the skills and qualifications for exciting future opportunities within the company, including sales, product management, marketing, and field operations.
As a key support resource, you will work under general supervision to assist customers and sales teams with all product and service inquiries. Your responsibilities will include checking the status of current orders, providing timely customer quotes, and engaging in essential sales follow-up activities. You'll have the opportunity to drive proactive business development efforts while maintaining direct communication with our valued customers.
This position is structured to provide you with interdisciplinary experience, allowing you to gain in-depth knowledge of Ebara's business practices, products, and the semiconductor industry. With a clear path for career advancement, this role serves as a launchpad to future success in sales, segment management, or technical and product support in the semiconductor industry.
ESSENTIAL FUNCTIONS
- Provide technical assistance to customers and sales personnel via telephone. (Essential)
- Follow up on cold and warm leads to further the sales process (Essential)
- Proactively prospect potential accounts to develop sales leads at the direction of leadership (Essential)
- Make outbound calls and emails to create customer contact (Essential)
- Make in-person face-to-face sales calls with a responsible account manager (Essential)
- Qualify potential customer accounts for sales potential (Essential)
- Lead product campaigns in the region in collaboration with the product marketing team (Essential)
- Understand and demonstrate the product or service to the customer (Essential)
- Set and meet sales goals and objectives set by leadership (Essential)
- Create and provide paper quotations to customers. (Essential)
- Provide sales orders and proper documentation for order entry. (Essential)
- Monitor and track orders on available tracking systems. (Non-essential)
- Assist customers with delivery issues and timelines. (Essential)
- Create presentation material from data collected through customer interaction. (Essential)
- Comply with EBARA's safety policies, including participating in and completing all required safety training. (Essential)
- Maintain a clean and safe working environment compliant with Ebara and customer safety policies. (Essential)
- Perform other duties as assigned. (Non-Essential)
POSITION QUALIFICATIONS
Competency Statement(s)
- The ability to lift 35 lbs. unassisted from the floor to waist level.
- The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
- The ability to perform the essential functions of the position in a cross-cultural, demanding, and dynamic environment.
- The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property.
- The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
- The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.
Education
- Bachelor's degree or Associate’s degree in Business or Marketing, or equivalent technical experience in an engineered product industry.
Experience
- Entry level - One (1) — (5) five years of sales/marketing experience, technical aptitude, and/or willingness to take on new challenges in a fast-paced environment that supports career path growth and advancement.
SKILLS & ABILITIES
- Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint.
- Sufficient PC skills to manage information and prepare reports and presentations without support.
- Strong Customer Relations skills via telephone. Self-starter.
- Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.
- Demonstrated teamwork and organizational skills.
- Demonstrated excellent written and oral communication skills.
Skills Required
- Ability to lift 35 pounds unassisted from floor to waist level
- Ability to perform essential job functions, including operating associated machinery and equipment
- Ability to work in a cross-cultural, demanding, and dynamic environment
- Ability to perform job functions without posing a direct threat to people or property
- Adherence to personnel policies, attendance, and punctuality requirements
- Ability to work under pressure and manage competing deadlines
- Cooperative behavior with colleagues and supervisors
- Bachelor's or associate's degree in Business or Marketing, or equivalent technical experience in an engineered product industry
- One to five years of sales or marketing experience, technical aptitude, or willingness to take on new challenges
- Working knowledge of Microsoft Office, including Excel, Word, Outlook, and PowerPoint
- Computer skills sufficient to manage information and prepare reports and presentations independently
- Strong telephone customer relations skills and self-starter attitude
- Strong relationship-building and collaboration skills
- Teamwork and organizational skills
- Excellent written and oral communication skills
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The Company
What We Do
Ebara Technologies, Inc. is a global manufacturer specializing in vacuum pumps and advanced abatement technology products for front-end and back-end semiconductor and photovoltaic manufacturing. As the North American subsidiary of Ebara Corporation's Precision Machinery Group, the company provides critical high-uptime equipment and components, including dry pumps, gauges, and monitoring systems, to support the semiconductor industry.
