Sales Support Associate - Bilingual ( English and Spanish)

Accelerate your career. Join the organization that's driving the world's technology and shape the future. 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Hybrid Work Schedule (3 days on-site)

Why Ingram Micro? We offer world class benefits and 401K beginning on day 1 of employment, including:

• Medical, Dental, and Vision 
• 401K Matching 
• Vacation Time, Sick Days, and Holiday Pay
• Work Life Balance 
• Paid Parental Leave 
• Tuition Reimbursement
• Bonus Opportunities 
• HSA and FSA 
• Life Insurance 
• Short and Long-Term Disability 
• Employee Resource Groups
• Employee Referral Bonuses

Salary - $24 per hour

Position Summary

The Sales Support Specialist is responsible for ensuring customer orders are processed accurately, efficiently, and within established service-level agreements. This role serves as a critical liaison between customers, sales teams, vendors, and internal stakeholders to facilitate the end-to-end order lifecycle, from order receipt through fulfillment and invoicing.

What You'll Do

• Process customer orders and purchase orders accurately and within established service-level agreements.
• Ensure customer orders are entered and submitted within required timelines, including same-day processing expectations.
• Review orders for completeness and accuracy, validating customer information, end-user details, product specifications, pricing, and other required documentation.
• Utilize Xvantage and other internal systems to place, track, and manage orders throughout the fulfillment process.
• Research and verify product information, SKUs, availability, and vendor requirements to ensure accurate order processing.
• Coordinate with vendors to confirm inventory availability, order status, shipment schedules, and delivery requirements.
• Monitor open orders and proactively follow up on exceptions, delays, backorders, and fulfillment issues.
• Communicate with customers regarding delivery options, including partial and complete shipments, to support timely order fulfillment.
• Collaborate with sales teams, customer service, logistics, and other internal stakeholders to resolve order-related inquiries and issues.
• Ensure orders are invoiced accurately following fulfillment and customer confirmation.
• Identify opportunities to improve operational efficiency, customer experience, and order management processes.
• Deliver a high level of customer service while managing multiple priorities in a fast-paced environment.

What You Bring to the Role

• High School Diploma or equivalent required; Associate's degree or post-secondary education preferred.
• Minimum 2-3 years of experience in order management, order processing, customer operations, sales support, supply chain, customer service, or a related operational role.
• Experience processing purchase orders and managing customer orders in a high-volume environment.
• Strong attention to detail with the ability to identify and resolve discrepancies quickly and accurately.
• Ability to learn new systems, software applications, and business processes quickly.
• Experience working with ERP, order management, CRM, or distribution platforms.
• Excellent verbal and written communication skills.
• Ability to build effective working relationships with customers, vendors, and internal stakeholders.
• Demonstrated ability to manage multiple priorities while maintaining a high degree of accuracy.
• Customer-focused mindset with a commitment to service excellence.
• Full proficiency in English and Spanish required.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.