The Role
Provides administrative and operational support to the sales organization by maintaining CRM data, preparing pricing proposals and quotes, coordinating approvals, producing reports, following up on orders and invoices, and supporting lead qualification and onboarding. The role coordinates across Sales, Finance, Product, Marketing, and other teams while improving sales processes and ensuring opportunities progress efficiently.
Summary Generated by Built In
We are looking for a highly organised and commercially minded Sales Support Administrator to provide essential support across our wider sales organisation.
Working in a complex, multi-faceted EdTech environment, you’ll help sales team manage the detail behind the opportunities—from keeping CRM data accurate and up to date, to preparing pricing proposals, coordinating internal approvals and ensuring opportunities progress smoothly through the sales process.
This is a varied role that sits at the heart of the sales operation. You’ll work with account managers and Territory Partner Managers alongside other internal stakeholders, helping salespeople spend more time selling and less time managing administration.
Key Responsibilities
CRM & Sales Administration:
•Maintain accurate and up-to-date customer and opportunity information within the CRM.
•Support sales teams with CRM administration, including creating and updating opportunities, contacts, and leads.
•Ensure data quality, consistency and compliance with agreed sales processes.
•Produce reports and provide sales teams with relevant CRM information where needed.
•Provide support across lead qualification, account research, contract and account status checks, order status follow-up, invoice query coordination, professional services quote preparation and onboarding/offboarding administration.
Sales Team Support:
•Provide day-to-day administrative support across the wider sales team.
•Coordinate information and actions between Sales, Finance, Product, Marketing and other internal teams.
•Help sales teams navigate internal processes and connect with the right teams to progress customer opportunities.
•Work with Sales Operations and other teams to improve the efficiency of the sales journey.
Process & Continuous Improvement:
•Adhere to established processes and workflows as directed and provide input on new processes where needed
•Maintain accurate and up-to-date customer and opportunity information within the CRM.
•Support sales teams with CRM administration, including creating and updating opportunities, contacts, and leads.
•Ensure data quality, consistency and compliance with agreed sales processes.
•Produce reports and provide sales teams with relevant CRM information where needed.
•Provide support across lead qualification, account research, contract and account status checks, order status follow-up, invoice query coordination, professional services quote preparation and onboarding/offboarding administration.
Sales Team Support:
•Provide day-to-day administrative support across the wider sales team.
•Coordinate information and actions between Sales, Finance, Product, Marketing and other internal teams.
•Help sales teams navigate internal processes and connect with the right teams to progress customer opportunities.
•Work with Sales Operations and other teams to improve the efficiency of the sales journey.
Process & Continuous Improvement:
•Adhere to established processes and workflows as directed and provide input on new processes where needed
Skills, Knowledge and Expertise
•Highly organised with excellent attention to detail.
•Commercially aware and interested in how sales teams operate.
•Confident working with data, systems and CRM platforms.
•Decent Excel skills and comfortable working with numbers and pricing.
•A clear communicator, able to work effectively with people across different teams.
•Proactive and solutions-focused, with the confidence to identify issues and take action.
•Able to manage multiple priorities and meet deadlines in a fast-paced environment.
•Comfortable working independently while being a collaborative member of the wider sales team.
•Experience supporting Commercial EdTech teams would be an advantage
Previous experience in sales administration, sales operations, commercial administration or a similar role would be beneficial. Experience with a CRM such as Salesforce, HubSpot or Dynamics would also be advantageous.
•Commercially aware and interested in how sales teams operate.
•Confident working with data, systems and CRM platforms.
•Decent Excel skills and comfortable working with numbers and pricing.
•A clear communicator, able to work effectively with people across different teams.
•Proactive and solutions-focused, with the confidence to identify issues and take action.
•Able to manage multiple priorities and meet deadlines in a fast-paced environment.
•Comfortable working independently while being a collaborative member of the wider sales team.
•Experience supporting Commercial EdTech teams would be an advantage
Previous experience in sales administration, sales operations, commercial administration or a similar role would be beneficial. Experience with a CRM such as Salesforce, HubSpot or Dynamics would also be advantageous.
About
At ParentPay Group, we believe that when schools run well, students thrive. That’s why we’ve spent decades building the operating system that supports well‑run schools – a seamless layer of tools, insights, and support that makes school life simpler for teachers, leaders, caterers, parents, and students alike.From cashless payments and parent engagement to catering management, library systems, and MIS platforms, we connect the everyday parts of education through simple, secure, and connected tools. What began as a way to make school payments easier has grown into Europe’s leading EdTech group – trusted by over 20,000 schools and 9 million users across the UK and Europe.Every day, our platforms process millions of payments, messages, and data points, quietly working in the background so schools can shine out front. Together, we’re helping schools save time, cut costs, and create more time for learning.ParentPay Group is more than a collection of brands. We are a group of people dedicated to supporting well‑run schools and giving time back to teachers, parents, caterers, admin staff – and most importantly, to students.
Skills Required
- Highly organized with excellent attention to detail
- Commercial awareness and interest in how sales teams operate
- Confidence working with data, systems, and CRM platforms
- Decent Excel skills and comfort working with numbers and pricing
- Clear communication and ability to work effectively across teams
- Proactive, solutions-focused approach with confidence identifying and addressing issues
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Ability to work independently and collaboratively
- Previous experience in sales administration, sales operations, commercial administration, or a similar role
- Experience supporting commercial EdTech teams
- Experience with Salesforce, HubSpot, or Microsoft Dynamics
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The Company
What We Do
ParentPay Group is a leading European EdTech company that provides an integrated ecosystem of technologies for educational institutions. Their services include data management, cashless payments, parent engagement, meal management, and library systems. Their mission is to streamline administrative tasks for schools, allowing educators to save time and focus on teaching and supporting students, ultimately aiming to create more time for learning.
