NeoWork is seeking a dedicated and proactive Account Manager to join our team and play a vital role in managing client relationships and ensuring their success with our services. As an Account Manager, you will serve as the primary point of contact for clients, coordinating internal teams to deliver exceptional results and fostering long-term partnerships.
The ideal candidate is a customer-focused professional with excellent communication skills, strong organizational abilities, and a passion for helping clients achieve their goals.
Responsibilities- Manage day-to-day client communications and act as the main liaison between clients and internal teams.
- Understand clients’ business objectives and ensure service delivery aligns with their needs.
- Coordinate project timelines, deliverables, and resources to meet client expectations.
- Proactively identify and resolve any issues or risks that might affect client satisfaction.
- Drive client retention and identify opportunities for account growth and expansion.
- Prepare regular reports and updates on account performance.
- Work closely with sales and client success teams to support seamless onboarding and ongoing service excellence.
Requirements
- 3+ years of experience in account management, client services, or a related field.
- Strong interpersonal and communication skills, both written and verbal.
- Ability to manage multiple accounts and projects simultaneously with excellent organizational skills.
- Customer-centric mindset with a problem-solving attitude.
- Experience working with CRM systems and project management tools.
- Ability to work collaboratively across teams and departments.
- Proactive and detail-oriented with a strong follow-through.
- Experience in agency or SaaS environments is a plus.
- Fluency in English required; additional language skills are a bonus.
Benefits
- This is a 100% home-based position
- Health Insurance for Independent Contractors
- Holiday Extra Pay
- 15 PTOs per year (10 vacation PTOs, 4 mental health days, 1 birthday leave)
- Gym Reimbursement Program
- The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
- We prioritize the mental health of our team members and offer mental health days to support their well-being.
- In addition to the base salary, performance-based incentives are provided.
- There is an annual review and appraisal process in place.
- There are ample opportunities for professional growth and advancement within the company.
Skills Required
- 2+ years of experience in an SDR or sales-related role
- At least 1 year in a leadership or mentorship capacity
- Proven track record of exceeding outreach or lead generation targets
- Strong coaching mindset
- Clear and confident communication skills
- Comfortable using CRMs, QA tools, and outreach platforms
What We Do
NeoWork is an operations and animation agency that fully embraces the new method of work. We are reimagining the BPO industry with a remote-first culture and an à la carte menu of services to fit your unique needs. NeoWork specializes in working with early-stage startups to quickly define and build out operations processes to help our clients scale quickly.
