About Us
Scribe is where exceptional people come to do the best work of their careers. More than 90% of the Fortune 500 use Scribe to automatically create step-by-step guides and streamline knowledge sharing. We’re growing fast — since our founding in 2019, we’ve grown to over 2.5 million users across 450,000 businesses. Based in San Francisco, we’ve raised $55M in funding from top-tier investors and are honored to have been named Fortune’s Next Billion Dollar Startup in 2024. Join us in our mission to unleash and uplevel the world’s know-how!
About This Role
Are you ready to drive impactful change at the heart of our sales and customer success operations? In this role, you’ll lead strategic initiatives that enhance productivity, provide key insights to accelerate revenue growth, and maintain a sharp focus on sales metrics and forecasting. You’ll be at the helm of pipeline management and serve as the central force connecting sales, finance, and marketing, all while guiding our high-touch customer journey. If you thrive on turning data into action, driving strategic projects, and collaborating with senior leadership, this is the opportunity to make a lasting impact!
Responsibilities
Lead Sales and CSM Team Heartbeat:
- Manage daily metrics, weekly forecasts, and monthly business reviews.
- Oversee pipeline management and partner closely with sales and customer success leadership to monitor leading indicators of our high-touch customer journey.
- Identify trends, opportunities, and potential risks proactively.
- Serve as the central point of contact for sales operational policies, collaborating closely with finance, marketing, and support teams.
Drive Strategic Sales Projects & Business Insights:
- Define and lead strategic sales and customer success initiatives to increase sales productivity.
- Provide teams with performance insights and recommendations to drive revenue growth.
- Oversee the reporting, tracking, and analysis of funnel metrics to maintain clear visibility of GTM activities and their effectiveness.
Planning & Forecasting:
- Collaborate with finance, sales, and marketing teams to establish a structured lead qualification framework, leveraging firmographic and product data (e.g., defining “Product Qualified Accounts / PQAs”).
- Work with leadership to set OKRs, funnel metrics, and revenue targets.
Basic Qualifications:
- 7+ years of experience in sales operations, management consulting, investment banking, or strategy.
- Proven ability to conduct sophisticated and creative analyses of complex data, translating results into actionable deliverables, messages, and presentations.
- Experience in defining, refining, and implementing sales processes, procedures, and policies.
- Demonstrated experience presenting and partnering closely with senior leadership.
- Skilled in writing business strategy and health of the business documents.
- Advanced proficiency in Excel and experience with data processing or visualization tools (e.g., SQL, Sigma) for developing key metrics and presenting data to partners and leadership.
- Deep background in sales and business operations with fluency in best-in-class SaaS sales operational metrics and methodologies.
- Extensive experience in self-serve PLG (Product-Led Growth) and velocity sales motions.
Benefits & Perks
- Brand New San Francisco Office
- Some of the nicest and smartest teammates you’ll ever work with
- Competitive salaries
- Comprehensive healthcare benefits
- Exciting and motivating equity
- Unlimited PTO
- 401k
- Parental Leave
- Commuter benefits
Compensation
$175K - $200k + equity + benefits. We consider several factors when determining compensation, including location, experience, and other job-related factors.
At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. Scribe is proud to be an Equal Opportunity and Affirmative Action Employer.
Top Skills
What We Do
Scribe saves you 20+ hours a month in explaining, training & answering “quick" questions.
Scribe auto-generates step-by-step guides, complete with text and screenshots. Share what you know without losing another minute.
Just click record then go through your process. Scribe creates your guide in seconds. (Yep… it’s REALLY that easy!)
Are you ready to…
Save time: Document your processes 15x faster. No more writing steps or uploading screenshots.
Spread knowledge: Find answers to your questions 67% faster.
Increase success: Boost your team’s productivity by 25%.
Your colleagues, customers, friends… grandparents (you get the picture ) have questions.
Show them how it’s done while getting things done
