Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.
- Serve as a trusted, customer‑centric partner to the Area Vice President or Director by providing proactive, hands‑on support that enables new sales growth, effective management of contracted sales, and an exceptional customer experience.
- Act as the internal voice of the customer by managing and resolving product performance issues, including:
- Coordinating customer returns through Itron facilities and ensuring timely re‑delivery for customer use.
- Leading quality issue responses by gathering insights, supporting root cause analysis, and coordinating corrective actions in an accountable and transparent manner.
- Support revenue cycle management activities with a strong focus on accuracy, agility, and collaboration by:
- Partnering with the Area VP and Sales Operations to support forecasting, order loading, and customer delivery.
- Managing internal revenue‑related metrics such as purchase orders, pricing accuracy, distressed POs, and booking conversion metrics.
- Strengthen customer relationship management through collaborative ownership of:
- Campaign management for solutions and offerings.
- Quoting, contract administration, and purchase order management.
- Creation and maintenance of internal specification numbers to support scalable, innovative sales processes.
- Coordinate and synthesize key business insights including sales forecasts, work‑in‑process (WIP) reporting, and ad hoc analytics to support data‑driven decision‑making.
- Plan and execute localized marketing initiatives, conferences, and customer functions in partnership with marketing and sales teams.
- Facilitate clear, authentic, and effective communications with internal stakeholders to support alignment and execution.
- Collaborate with marketing and inside sales to support lead generation activities and pipeline development.
- Maintain high standards of data accuracy, governance, and accountability within Salesforce (SFDC).
- Take ownership of tasks, processes, and controls to continuously improve efficiency, scalability, and customer outcomes.
- Bachelor’s degree in engineering, finance, or a related field, and/or relevant industry experience.
- 0–3 years of experience in sales support, operations, revenue management, or similar roles.
- Strong analytical, problem‑solving, and report‑writing skills with a detail‑oriented and accountable mindset.
- Ability to collaborate effectively across diverse teams and stakeholder groups.
- Willingness and ability to travel up to 15%.
- Experience supporting or driving process improvement initiatives, including process redesign, system enhancements, or service reviews.
- Experience with dashboard reporting and data visualization tools, including Power BI.
- Background in utilities, energy, telecommunications, or related technology‑driven industries.
- Demonstrated ability to manage stakeholder relationships and communicate effectively with a wide range of internal and external partners.
- Understanding of manufacturing environments, forecasting, revenue planning, and sales management tools within electric and gas utility markets.
- Technology‑focused background with an interest in innovative, customer‑focused solutions.
This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience and may vary by location. The base salary is $75,000-124,500 annually.
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Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email [email protected].
Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com
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What We Do
Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure services to communities in more than 100 countries. Our proven portfolio of smart networks, software, services, meters and sensors helps our customers better manage energy and water for the people they serve.
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