We are seeking a highly qualified Sales Support Specialist to join our team. In this role, you will play a critical part in providing valuable support to our sales representatives and effectively responding to customer and prospect queries.
The ideal candidate should possess extensive experience in sales and customer service, with a deep understanding of best practices in both areas. You should have the ability to analyze and interpret sales metrics, demonstrating a goal-oriented mindset. Strong teamwork and interpersonal skills are essential for success in this role. By utilizing your expertise, you will contribute to the development and maintenance of positive customer relationships, while ensuring the smooth operation of our sales team. Join us and make a significant impact on our sales efforts and overall business success.
Responsibilities
Provide troubleshooting assistance for customer orders, account statuses and relevant problems.
Provide data and guides to help the sales team.
Develop and monitor performance indicators.
Manage sales tracking tools and report on important information.
Keep record of sales trends
Liaise with account managers to develop specific sales strategies.
Stay up to date with new product and feature launches and ensure sales team is on board.
Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience.
Suggest sales process improvements.
Requirements and skills
Proven work experience as a Sales support specialist or Sales support associate
Hands on experience with ERP and CRM systems
Proficiency with MS Office Suite, particularly MS Excel
In-depth understanding of sales principles and customer service practices
Excellent communication skills
Analytical and multitasking skills
Teamwork and motivational skills
BS degree in Marketing or associate degree in relevant field a plus
Skills Required
- Proven work experience as a Sales support specialist or Sales support associate
- Hands on experience with ERP and CRM systems
- Proficiency with MS Office Suite, particularly MS Excel
- In-depth understanding of sales principles and customer service practices
- Excellent communication skills
- Analytical and multitasking skills
- Teamwork and motivational skills
- BS degree in Marketing or associate degree in relevant field
What We Do
HFI is a leading Tier II automotive supplier of high quality interior parts such as headrests, armrests, consoles, and other seating and door components. We specialize in details, craftsmanship, and skilled construction that elevate the driving experience. From elaborate sewing to small polyurethane foam and leather wrapped assembly, our products improve the look and feel of the vehicle you drive, providing comfort and luxury even on the road. We started out in 1954 as the House of Foam serving the furniture industry. Still privately owned, HFI has since evolved into an established automotive supplier serving a variety of OEMs across North America including Honda, Subaru and Ford. Grounded by our core principles of partnership, quality and value, we now employ over 3,500 people across 10 North American locations with our headquarters in Canal Winchester - just outside of Columbus, OH. Our unique culture fosters collaborative partnerships and new ideas in an innovative value driven business environment. HFI has proudly built its success with the support of our valued employees, some of which have been with us since HFI was founded as an automotive supplier in 1982. At such an exciting time for automotive technology and advanced mobility, we have a strong vision for growth and look forward to continue meeting the needs of our customers and the demanding market. We’re always looking to enhance our talent through the discovery of motivated and qualified candidates. Please visit our website to learn more about opportunities at HFI
