The Role
Manage and grow client relationships, maintain accurate account records, collaborate with sales and internal teams to meet KPIs, upsell/cross-sell products, handle customer inquiries, and coordinate team efforts to improve business.
Summary Generated by Built In
EXECUTIVE – INSIDE SALES
Job location – Colombo
Job Responsibilities
- Build and strengthen client relationships to achieve long-term partnerships.
- Maintain accurate client records, keeping track of any contract updates and renewals.
- Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met.
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.
- Handle inquiries and requests from customers in the territory and address their needs.
- Be up to date of the assigned accounts to ensure they are receiving services that are within their budget and meeting their needs.
Coordinate regularly with other members of the team to discuss progress and find new ways to improve business.
Candidate Profile
- Minimum of 03 passes at the GCE Advanced Level.
- A minimum of 01 years’ experience.
- Part qualification in SLIM/CIM will be an added advantage.
- Experience in last mile delivery and customer service/sales will be an added advantage.
- Fluent in English and Sinhala (Ability to speak in Tamil is an added advantage)
- Computer literacy with knowledge of MS office packages.
Skills Required
- Minimum of 03 passes at the GCE Advanced Level
- Minimum of 01 years' experience
- Part qualification in SLIM or CIM
- Experience in last mile delivery and customer service or sales
- Fluent in English and Sinhala
- Ability to speak Tamil
- Computer literacy with knowledge of MS Office packages
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The Company
What We Do
Hayleys Advantis Limited is the transportation and logistics arm of Hayleys PLC with over 50 years of industry presence. As a pioneer in providing integrated logistics solutions, the company represents some of the world's foremost shipping lines, international freight forwarders, and the largest air express transportation company in Sri Lanka, specializing in international freight management, marine services, and terminals and engineering services.
