Sangoma Technologies is a global leader in unified communications, cloud collaboration, contact center, and connectivity solutions. Our portfolio spans UCaaS, CCaaS, CPaaS, SIP Trunking, SBCs, Managed Network Services, and Endpoints—powering seamless communication for organizations worldwide.
Sangoma is seeking a highly skilled Solutions Engineer to serve as the technical resource for our channel partners—VARs, Agents, and TSDs. This role focuses on premise-based PBX (Switchvox) while representing Sangoma’s full communications suite, including UCaaS, CPaaS, SIP Trunking, Managed Network Services, Contact Center, and Endpoints.
The ideal candidate is both a trusted technical advisor and a business sales consultant, skilled at uncovering customer needs, developing tailored solutions, and driving deals to close. The best candidate will reside in the central or western regions.
Your Role:
What You’ll Do
- Serve as the technical advisor for channel partners, providing solution design, product expertise, and sales support.
- Lead discovery sessions and translate customer requirements into complete Sangoma solutions.
- Deliver compelling demos, trainings, and presentations for both PBX and cloud offerings.
- Architect end-to-end communications solutions, including hybrid and migration paths from on-prem to cloud.
- Support RFPs, proposals, and SOW creation.
- Collaborate closely with Channel Managers on partner initiatives and joint sales efforts.
- Represent Sangoma at partner meetings, events, and webinars as a subject-matter expert.
- Ensure smooth transition from pre-sales to implementation with clear documentation and design intent.
- Travel up to 25–30% for customer meetings, partner visits, and industry events.
Requirements
- What You Bring
- 3–5+ years in Sales Engineering, Solutions Engineering, or technical channel support in telecom, UC, or networking.
- Strong knowledge of PBX (premise & cloud), VoIP, SIP, networking, and UC/CPaaS/SIP Trunking solutions.
- Experience supporting VARs, Agents, and TSDs in a channel-driven model.
- Excellent communication and presentation skills across technical and business audiences.
- Ability to design multi-product, hybrid architectures and manage multiple partner requests.
- Self-driven, organized, and comfortable in a fast-paced, partner-focused environment.
- Preferred
- Certifications: Asterisk, SIP/VoIP, and networking.
- Experience with Salesforce/HubSpot.
- Knowledge of cloud migration or hybrid communication strategies.
- Technical degree or equivalent hands-on experience.
Benefits
What We Offer:
- Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
- Flexible PTO plan & Company Holidays
- Employee stock option plan after one year.
- Entrepreneurial work environment partnered with high-growth career opportunities
- We offer a competitive salary ranging from $90,000 to $125,000, plus a variable commensurate with years of experience in this specific position and the candidate's location.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
You must be authorized to work in the United States full-time for any employer. No agencies, please.
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What We Do
With over 40 years in the industry, Sangoma (TSX: STC; Nasdaq: SANG) is a trusted communications platform leader specializing in UCaaS, CCaaS, CPaaS, and SIP trunking and faxing. We provide secure communications platforms for cloud, hybrid, and on-prem deployments, all built in-house. Our integrated approach combines voice, video, networking, and security technologies for an exceptional experience. Sangoma proudly supports more than 2.7 million UC seats across 100,000 customers. Our ongoing commitment to innovation is evident through our leadership in the Asterisk and FreePBX open-source projects and our ten-year streak in the Gartner UCaaS Magic Quadrant.
