As a Partner Enablement Manager, you will play a key role in ensuring our partners are equipped to successfully promote, sell, implement, and support Backbase solutions. You will work closely with sales, solutions engineering, partner sales, and services teams to identify challenges, escalate critical issues, and drive seamless collaboration between Backbase and our partners. Your role will be instrumental in ensuring partners are enabled with the right knowledge, tools, and support to drive joint success.
Key Responsibilities
Partner Enablement & Collaboration
Support the onboarding process for new partners by ensuring they have a foundational understanding of Backbase’s products, services, and business objectives.
Act as the primary point of contact for partner-related enablement queries, helping to identify knowledge gaps and escalate challenges when needed.
Work cross-functionally with sales, solutions engineering, partner sales, and services teams to streamline partner interactions and ensure smooth enablement journeys.
Assist in coordinating and delivering training sessions, workshops, and enablement initiatives to keep partners up to date with Backbase solutions.
Technical & Sales Support
Collaborate with the Partner Sales and Solution Engineering teams to provide partners with relevant resources, collateral, and tools for effective selling.
Work alongside the Backbase Academy and Partner Success teams to ensure partners stay current with our latest technical solutions and methodologies.
Identify common technical challenges faced by partners and escalate issues to the appropriate teams for timely resolution.
Performance Tracking & Continuous Improvement
Monitor partner progress and engagement with enablement programs, highlighting key areas for improvement.
Support the evaluation of partner certifications and training completion, ensuring partners meet required enablement standards.
Gather and consolidate partner feedback, helping to improve enablement processes and drive greater partner success.
7+ years of experience in partner enablement, partner management, sales enablement, or a related role in the software or fintech industry.
Bachelor’s degree in business, technology, or a related field.
Strong understanding of software solutions, financial services, and fintech industry trends.
Knowledge of APIs, integrations, and cloud services
Exceptional communication and stakeholder management skills to facilitate cross-functional collaboration.
Ability to identify issues, escalate challenges, and proactively drive resolutions.
Strong organizational and project management skills.
Experience working with CRM, sales enablement tools, and partner training platforms is a plus.
Familiarity with banking, wealth management, and financial technology trends.
Experience working in a partner-driven sales environment.
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What We Do
Backbase is a fast growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world. We are the creators of the Backbase Omni-Channel Banking Platform, a state-of-the-art digital banking software solution that unifies data and functionality from traditional core systems and new fintech players into a seamless digital customer experience. We give financials the speed and flexibility to create and manage seamless customer experiences across any device, and deliver measurable business results. We believe that superior digital experiences are essential to stay relevant, and our software enables financials to rapidly grow their digital business. More than 120 financials around the world have standardized on the Backbase omni-channel banking platform to streamline their digital sales and self-service operations across all digital touchpoints. Our customer base includes ABN AMRO, Bank ABC, Barclays, BPI, CheBanca!, Citizens Lightstream, Credit Suisse, Fidelity, HDFC, IDFC, KeyBank, Ila Bank, Me Bank, Navy Federal, PostFinance, RBC, RBS, Standard Bank, Societe Generale, Truist, U Bank and Westpac. Industry analysts Celent, Gartner, Forrester and Ovum recognize Backbase as an industry leader in terms of omni-channel banking platform capabilities, and award the company high marks for its deep focus on customer experience management and unparalleled speed of implementation. Forrester named us a leader in the Forrester Wave for Omni-Channel Banking and Ovum nominates Backbase as the market leading provider of next-generation digital channel banking platforms. Backbase was founded in 2003, is privately funded, with headquarters in Amsterdam (HQ Global) and Atlanta (HQ Americas) and regional operations in Boisse, Cardiff, Dubai, Kraków, Mexico City, New York, Toronto, Singapore, Sydney and Tokyo.
