This role is responsible for leading and managing the day-to-day operations of all entry point sales locations including airport kiosks, duty-free outlets, and border sales counters. The manager ensures these sales location run efficiently, deliver outstanding customer service, and achieve revenue, growth, and sales quality targets. This position plays a key role in capturing inbound customers, driving footfall through partnerships, and gaining market shared and maintaining regulatory and operational excellence.
Responsibilities- Achieve and exceed monthly gross add and revenue target.
- Drive market share growth through aggressive selling strategies.
- Manage day-to-day sales operations at all assigned locations (airports, duty-free, borders).
- Ensure kiosks are staffed, stocked, and run to highest operational standards.
- Coordinate closely with local authorities at border and airport locations to ensure compliance and smooth operations.
- Monitor and improve sales quality through rigorous processes and standards.
- Maintain clean, attractive store layouts to support positive mystery shopping outcomes.
- Oversee partner manpower agents and ensure sufficient staffing at all locations.
- Work with partner to hire the right calibers , train, and motivate frontline teams to deliver exceptional service.
- Drive continuous training, development, and performance discussions via regular review.
- Develop partnerships (e.g., travel agencies, airlines, hotels) to drive footfall to sales points.
- Anticipate major travel events and plan staffing and stock accordingly.
- Provide feedback and insights to senior management on market dynamics and areas for growth.
- Support internal and external audits to maintain compliance.
- Report and resolve operational issues in a timely and structured manner.
- Bachler’s Degree in Business or Administration equivalent
- The role has a high impact on achieving sales, revenue and customer service targets of the company
- Strategic Partner Contribution to Traffic
- Ensures all issues are reported timely and accurately, and ensure all issues are solved within permitted timeframe.
- Operational level planning and organization is essential to ensure efficient operation and customer service time.
- Must be a Qatari National.
Skills Required
- Bachelor's Degree in Business or Administration or equivalent
- Must be a Qatari National
- Operational level planning and organization is essential
- Ensures all issues are reported timely and accurately and solved within permitted timeframe
- Strategic partner contribution to traffic
- High impact on achieving sales, revenue and customer service targets
What We Do
At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play. We believe that, when working together, humanity and technology can find the answers and create a better future for all. Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet. More than 35 years ago, we made the first-ever mobile phone call, we sent the first SMS in Britain and have been changing the lives of billions of people ever since. Now, we are using smartphones to fight cancer, big data for social good, and we aim to connect over 250 million people to our next generation networks by 2025. We are passionate about building a workplace where you can truly be yourself, share inspiration, embrace new opportunities, thrive and make a real difference to people and our planet. We are known for our technology, but it is humanity that drives us forward. What are you passionate about?
