Description
We are seeking an Inside Sales Representative who combines speed and accuracy with a genuine commitment to customer service. The ideal candidate thrives in a fast-paced environment, can produce accurate quotes efficiently, enjoys solving problems, and values building strong relationships with customers.
About You
You bring a high standard of accuracy and follow-through to your work, while remembering that every call, task, and detail affects a real person.
Are You
- Someone who enjoys following a clear process and feels satisfied when every detail is handled correctly?
- Energized by variety, changing priorities, and solving customer problems throughout the day?
- Known for managing multiple tasks, keeping commitments, and maintaining quality under pressure?
- A teammate whose first question is, “How can I help?”—for both customers and coworkers alike?
Benefits:
- Opportunity for commissions!
- Safe Harbor 401k with 5% Match
- Employee Referral Bonus Program
- PTO and Holiday Pay, including Floating Holiday
- Insurance Benefits including Medical (with HSA and FSA options), Dental, Vision, Life & Disability
- Potential for Overtime
- Eligible for annual increases based on performance
- Opportunities for professional growth
About Us
Quest Events is North America’s leading provider for drape, modular scenic collections, staging, flooring, event furniture, and accessories for events across the country. You will work alongside people who take ownership, support one another, and help create successful experiences for customers.
About the Job
As an Inside Sales Representative, you will manage customer conversations, build and maintain relationships, identify needs, and guide customers toward the right solutions. Your day will include a variety of inbound inquiries, quoting, follow-up, account support, and coordination with teammates to ensure customers receive clear and reliable service.
Key Responsibilities
- Build relationships: Promptly respond to inbound enquiries, ask thoughtful questions to promptly understand customer requirements and efficiently manage both initial and revision quotes.
- Manage follow-up: Maintain timely outreach, track conversations, and move opportunities through the sales process including monitoring payment status for upcoming bookings.
- Maintain accuracy: Prepare accurate quotes, update customer records, document activity, and ensure order and account details are correct.
- Support the team: Ensure timely confirmations to maximize lead time and ensure that both the customer and operations are informed and working toward a successful event.
- Meeting goals: Consistently work toward activity, pipeline, sales, and customer-retention targets.
Requirements
MINIMUM REQUIREMENTS
What is required to perform the essential functions.
Experience
- Minimum of 2 years’ Event Industry or Hospitality experience
- Priority given to inside sales/account management experience
- Good working knowledge of Microsoft Office products
- Preferred experience with ERP/CRM programs
Education
Associates degree or higher preferred
Other Requirements, Knowledge, Skill, Ability or Characteristics
This position is also responsible for developing strategic working relationships with existing clients for the purpose of retention and revenue growth. The ideal candidate has a strong professional presence, is tenacious, and has ability to adapt, organize and multi-task. Knowledge of CRM maintenance preferred. Understands general reporting processes including expenses. Works well independently, Motivated, Strong Relationship-Building Skills, Belief in Excellence, Results Driven, Strong Planning Skills. High Ethical Behavior, Unquestionable Integrity, and Character.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Skills Required
- Minimum of 2 years of event industry or hospitality experience
- Inside sales or account management experience
- Working knowledge of Microsoft Office products
- Strong written and verbal communication skills
- Strong customer service skills
- Strong organizational and attention-to-detail skills
- Problem-solving and troubleshooting skills
- Ability to work independently and collaboratively
- Professional customer-facing appearance and attitude
- Working knowledge of Quest Events products
- ERP or CRM program experience
- Associates degree or higher
What We Do
Quest Events provides event rental services, specializing in pipe and drape, scenic décor, staging, and furniture rentals.
