Jumpstart Your Career with Ibex Beckley!
Ibex Beckley is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who truly listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.
About the Role: Customer Support & Sales Representative
About the Program
As a Customer Support /Sales Representative, you'll be on the front lines helping customers combining top-tier customer service while engaging prospective customers through inbound interactions to promote satellite internet services. You will educate customers on product features, uncover their connectivity issues, recommend tailored plans and hardware options, and close sales while delivering an excellent customer experience.
We’re seeking energetic and customer focused communicators who thrive in a fast-paced environment, are motivated by results, and are excited to represent groundbreaking technology.
ResponsibilitiesKey Responsibilities
- Conduct inbound interactions to provide customer support while promoting satellite internet
- Provide support with activating equipment, password resets, service plan management and general information inquires.
- Complete service order request and negotiate when needed.
- Create a positive customer experience through empathy, patience, and a commitment to understanding and resolving customer concerns.
- Clearly explain product benefits, including speed, reliability, installation details, and service availability.
- Meet and exceed sales targets, conversion goals, and quality metrics.
- Accurately process orders, update customer information, and document interactions.
- Collaborate with leaders and trainers to continuously improve product knowledge
Requirements
- Previous experience in sales, customer service, or telecommunications is preferred but not required. We will train you!
- Strong communication and active listening skills.
- Ability to simplify and explain technical information to everyday customers.
- Goal driven mindset with a passion for helping customers.
- Comfortable using computers, multiple systems, and communication tools.
- Flexibility to work various shifts depending on program needs.
- High school diploma or equivalent required.
What ibex Offers
- Paid training on customer support and satellite internet technology.
- Growth and advancement opportunities within a global BPO leader.
- Benefits (medical, dental, vision, PTO).
- A supportive and energetic team culture.
Job Type:
- Full-time
Shift availability:
- Open 8:00am-9:00pm 7 Days a week
Benefits:
- Dental insurance
- Health insurance
- Perk Spot
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Ability to Commute:
- Location: 251 Grey Flats Rd, Beckley, WV 25801
- In person
Skills Required
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to simplify and explain technical information to everyday customers
- Goal-driven mindset with a passion for helping customers
- Comfortable using computers, multiple systems, and communication tools
- Flexibility to work various shifts depending on program needs
- Previous experience in sales, customer service, or telecommunications
What We Do
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics. ibex leverages its diverse global team of over 35,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn and Facebook.
