First Quality was founded in 1989 and has grown to be a global privately held company with over 4,000 employees. Its corporate offices are located in Great Neck, New York, with manufacturing facilities and offices in Pennsylvania, South Carolina, Georgia, and Canada. First Quality is a diversified family of companies manufacturing consumer products ranging from Absorbent Hygiene (adult incontinence, feminine care, and baby care), Tissue (bath and towel), and Industrial (print and packaging materials), serving institutional and retail markets throughout the world. First Quality focuses on private label and branded product lines.
We are seeking a Sales Representative, Homecare for our First Quality Products, LLC. This position will be responsible for building strong relationships with our top customers. Working collaborating with internal team to hunt and retain business by clearly creating and communicating value. This role will be responsible for execution of our value proposition to ensure customer satisfaction and drive the successful adoption of our products and services. The Sales Representative – Home Care acts as a trusted advisor, advocating for the customer while collaborating with internal teams to deliver value and achieve business outcomes.
Primary responsibilities include:
- Clearly communicate First Quality value proposition in all interactions with prospective and potential customers.
- Serve as the primary point of contact for assigned customers, managing the customer sales and marketing goal.
- Develop a deep understanding of customers’ business objectives and challenges to proactively drive product and program adoption and value realization.
- Conduct regular check-ins and training sessions to ensure customer satisfaction, execution and sales retention.
- Identify opportunities for upselling and cross-selling additional products, programs or people services
- Collaborate with Sales, Product, and Support teams to resolve customer issues and deliver a seamless customer experience.
- Monitor customer health metrics and proactively address risks to customer success. Utilize sales reports and data to analyze business to determine customer needs and develop and communicate plan to support business and customer needs.
- Conduct quarterly customer training, education and product updates.
- Gather and relay customer feedback to internal teams to inform product development and process improvements
- Maintain accurate records of customer interactions and activities in CRM systems.
The ideal candidate should possess the following:
- 1 year of Sales Experience preferred.
- Bachelor’s degree preferred
- Demonstrated sales skills.
- Excellent verbal and written communication skills.
- Proficient analytical skills.
- Comfortable and effective presenter digitally and virtually.
- Standard knowledge of Microsoft Office Suite. Word, PowerPoint, and Excel.
- Creative thinking, possess ability to resolve critical problems
- Ability to work independently as well as in a team environment
- Understanding of Healthcare industry and current with trends.
Travel within Territory as needed and some travel outside of territory for meetings and industry events. Expect 50% overnight travel.
First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.
First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.
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What We Do
First Quality was founded over 30 years ago and has grown to become a diversified family of companies with over 4,000 employees. Manufacturing Adult Incontinence Products, Feminine Hygiene Products, Baby Wipes, Adult Washcloths, and Consumer Paper Products, we serve institutional and retail markets throughout the world. Our trusted, household brands include Prevail®, Cuties®, Plenty®, Panda®, and Incognito® Our facilities operate independently to maintain focus on the markets they serve, but benefit from being a part of the First Quality family of companies. We may be spread out across 9 locations and 2 countries, but we are one team! With our focus on innovation, technology, and sustainability, we strive to create the best products that stand out and make a real difference in people’s lives without ever sacrificing quality for affordability. If advanced technology, innovative thinking, and a passion for challenging the status quo excite you, come join our team at First Quality! When you look at one of our job listings what you’ll find is an opportunity: to meet teams who challenge each other to improve, encounter leaders who empower you to experiment, and discover work that inspires you. As a new employee in our FQ family your training begins day one and continues throughout your career as you learn and grow with our organization. Be part of making things better – apply today to join our team at www.firstquality.com/join-us!
