The Role
Drives regional Sales Operations projects across multiple markets, coordinating with cross-functional teams and maintaining sales performance metrics. Builds frameworks to assess representative productivity, target attainment, cost per sale, forecasting accuracy, and market penetration. Supports forecasting, target setting, and planning through clean CRM and sales data analysis, helping leaders identify performance issues and make informed commercial decisions.
Summary Generated by Built In
About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
This role exists to give the Sales Operations function the capacity to execute projects across all of PayJoy's markets. The Sales Operations Analyst is the driving arm behind the team's regional projects, owning the metrics that measure how our sales force performs (rep productivity, target attainment, cost per sale, forecasting accuracy, and growth versus market penetration) and building the frameworks that surface performance issues early. By turning scattered CRM and sales data into a reliable, consistent view, and by managing cross-market initiatives, this role lets leaders make faster, better-informed decision
Responsibilities
- Drive Sales Operations projects across regions (MX, BR, EC, ZA, ID, PH), coordinating with local GTM, Data, Fraud, and Merchant Operations teams and unblocking initiatives to keep projects on track.
- Build and maintain the core sales performance metric set (rep productivity, target attainment, cost per sale, forecasting accuracy), so leaders have consistent, reliable numbers to manage the sales force from.
- Develop and maintain frameworks to assess rep performance and identify where support or intervention is needed.
- Analyze growth relative to market penetration across regions to identify opportunities.
- Support forecasting, target-setting, and planning exercises with clean data and analysis, so commercial plans are grounded in evidence.
Requirements
- Education: Bachelor's degree in business, economics, engineering, data, finance, or a related field.
- Analytical skills: strong use of spreadsheets and the ability to work with large, complex datasets to produce clean, decision-ready analysis.
- Ways of working: ownership mentality, bias for action, comfort with ambiguity, and the ability to manage multiple projects and stakeholders concurrently.
- Experience with CRM
- SQL and experience with analytics tools such as Snowflake, Hex, or BigQuery.
- Prior work with data and stakeholders across multiple countries or business entities.
Benefits
- 100% Company Funded : Private Health Insurance for employee and immediate family
- 20 days vacation
- Phone finance, Headphone, home office equipment and wellness perks.
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
- Catered Lunch
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
PayJoy Principles
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
Skills Required
- Bachelor’s degree in business, economics, engineering, data, finance, or a related field
- Strong spreadsheet skills and ability to analyze large, complex datasets
- Ability to manage multiple projects and stakeholders concurrently
- Experience with CRM systems
- SQL experience
- Experience with analytics tools such as Snowflake, Hex, or BigQuery
- Experience working with data and stakeholders across multiple countries or business entities
PayJoy Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PayJoy and has not been reviewed or approved by PayJoy.
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Fair & Transparent Compensation — Pay is considered market‑aligned for senior U.S. technical roles, and public salary bands help candidates benchmark and align expectations. Feedback suggests this transparency supports confidence that offers are competitive for role and location.
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Healthcare Strength — Company‑paid basic medical, dental, vision, life, and disability coverage is emphasized as a standout element versus many startups. Feedback suggests this reduces out‑of‑pocket burden and strengthens the core benefits foundation.
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Parental & Family Support — Paid parental leave and flexible hours are highlighted alongside dedicated time off. Feedback suggests these family‑oriented policies enhance the perceived completeness of the package.
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The Company
What We Do
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being. Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.
