Are you searching for long-term growth and development in your career? Then Paul Miller Auto Group is ready for you to join our award-winning team! Paul Miller doesn’t just lend his name to a dealership; he ensures it maintains a reputation as the gold-standard for the loyalty and respect given to his valuable employees. If you’re ready to thrive in an environment where your professional and personal goals are supported, submit your application, and join the Paul Miller Team today!
Paul Miller Auto Group is currently seeking a full-time receptionist to manage the front desk and handle all related client service and administrative activities for sales and service.
What We Offer
- Competitive Medical, Dental & Vision Insurance
- Company Funded Life Insurance
- Health & Wellness Program with Discounts
- 401K & Roth with Employer Match
- FSA for both Health and Dependent
- Generous Paid Time Off (Vacation, Sick, and Holiday)
- Short/Long Term Disability
- Employee/Family purchase discounts
- Multitude of employee outings and events to showcase Paul Miller’s appreciation
Responsibilities
- Operates a multi-line telephone system and transfers calls taken to the individuals concerned.
- Answers all incoming calls quickly and in a courteous and professional manner, and quickly transfers them to the individual or department concerned.
- Minimizes the time customers spend on hold and inquires several times if they wish to continue to wait.
- Takes detailed messages when the call cannot be transferred, including the caller’s name, his/her telephone number, the time of the call and the information requested; forwards this information to the individual concerned as soon as possible.
- Filters incoming telephone calls, at the request of management.
- Advises the telephone company’s maintenance department of any problems with their system.
- Updates and distributes the dealership telephone listing, as necessary.
- Welcomes customers visiting the show room and inquires as to the purpose of their visit.
- Refers customers to the appropriate department, notifies the employee concerned that a customer is waiting and introduces customers to the salespeople.
- Communicates with inquirers and visitors in a professional, friendly and effective manner.
- Acquires basic knowledge about the dealership, in order to be able to respond to inquiries for general information.
- Obtains basic demographic information on every customer, using a follow-up file, a computer system, a check-list or any other method established by the dealership.
- Records data in a customer tracking system and prepares weekly reports on potential customers for management.
- Does word processing, inputs data to update certain computerized files and files or photocopies documents.
- Opens the mail and forwards it to the individuals concerned.
- Performs office tasks, on request.
- Maintains a professional appearance and a tidy workstation.
- Performs other tasks, based on management requirements and instructions
- Performs sales tasks on request
Skills Required
- Operate multi-line telephone system and professionally handle incoming calls
- Provide courteous customer service and greet visitors
- Basic computer skills including word processing, data entry, and customer tracking system
- Accurate message taking and record-keeping of caller/customer information
- Maintain professional appearance and tidy workstation
- Perform general office tasks and support sales/service teams as requested
What We Do
Paul Miller Auto Group is a New Jersey-based chain of automobile dealerships specializing in new and pre-owned luxury vehicles, including brands such as Porsche, Bentley, Rolls-Royce, and BMW. The organization provides comprehensive service and finance solutions, striving to deliver a superior and professional buying experience. Their mission emphasizes excellence and attentiveness to ensure every customer receives an outstanding level of service across all departments.
