Position Summary
Portland Bolt is seeking a dependable and detail-oriented Sales Administrator to support daily sales operations and customer service functions. This role focuses on administrative support, order processing for established accounts, and coordination between sales, customers, and production.
This position does not involve quoting or handling complex/custom order entry, but instead supports the team by ensuring accuracy, responsiveness, and smooth internal communication.
Key Responsibilities
- Answer incoming phone calls and direct inquiries appropriately
- Perform min/max purchasing to help maintain inventory levels
- Troubleshoot sales-related issues, including:
- Checking order status
- Tracking shipment status
- Communicating updates to customers and internal teams
- Lead sales tax certificate management, including:
- Maintain customer sales tax exemption certificates in Acumatica, ensuring accurate entry of exemption details and expiration dates
- Partner with sales to collect and validate certificates before order is entered
- Monitor expirations and proactively secure renewals to maintain compliance
- Enter and process house account orders accurately and efficiently
- Support the sales team with administrative and coordination tasks
- Scan and organize certification and compliance documents for customer orders
- Maintain accurate records in internal systems
- Communicate with production, shipping, and purchasing teams to ensure order flow
Work Environment
- Office-based with regular interaction with shop personnel
- Team-oriented, collaborative manufacturing environment
- Exposure to production and order fulfillment processes
Qualifications
- 2 plus years of experience working in an administrative, customer service, or sales support role is required
- Strong attention to detail, accuracy and organizational skills
- Ability to prioritize competing requests and maintain accuracy in a fast-paced environment
- Clear and professional communication skills
- Proficiency is Microsoft Office required. experience working in an ERP system preferred; Acumatica experience a plus.
- Experience in manufacturing, industrial distribution, or order-processing environments desired but not required
- Problem-solving mindset and willingness to assist across departments
Education:
- No specific degree required; relevant experience is valued
Skills Required
- 2+ years experience in administrative, customer service, or sales support role.
- Strong attention to detail, accuracy, and organizational skills.
- Ability to prioritize competing requests and maintain accuracy in a fast-paced environment.
- Clear and professional communication skills.
- Proficiency in Microsoft Office.
- Experience working in an ERP system.
- Acumatica experience.
- Experience in manufacturing, industrial distribution, or order-processing environments.
- Problem-solving mindset and willingness to assist across departments.
What We Do
Portland Bolt & Manufacturing Co., LLC is a long-standing manufacturer of non-standard, custom fasteners and anchor bolts. Founded in 1912, the company serves a global customer base across diverse end markets, including government and infrastructure, non-residential construction, and steel fabrication. They are recognized for their specialized expertise, high-quality products, and commitment to on-time delivery, operating multiple manufacturing facilities in the United States.
