Sales Process Specialist

JOB DESCRIPTION

• This is a Hybrid role requiring 3 days/week in our Northbrook, IL office
• Uses knowledge and relationships from guiding post-sales implementation of Testing, Inspection and Certification (TIC) products / services to collaborate with account owner on renewal strategy and inform planning for expansion opportunities.
• Coordinates post-sale activities to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
• Serves as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts.
• Builds trust, transparency, and loyalty with customer contacts; Directs feedback internally when appropriate.
• Connects customer personnel to relevant UL personnel (account managers, Sales Representatives (TSRs)/ Technical Inside Sales Representatives (TISRs), delivery teams and engineers, etc.) when applicable.
• Takes ownership of a variety of product, investment, and technical issues and ensure complete resolution from the customers perspective.
• Supports implementation and fulfilment teams to deliver solution to customer post-sale.
• Collaborates with internal resources until an issue is resolved and communicated to customer.
• Provides input to account manager, TSR/TISR, and (where appropriate) to inform renewals and sales strategy.
• Builds an internal UL problem solving network, works under moderate guidance and engages internal personnel to problems, improve delivery, etc.

What you'll experience working at UL:

• Mission: For UL Solutions, corporate and social responsibility isn't new. Making the world a safer, more secure and sustainable place has been our business model for the last 130 years and is deeply engrained in everything we do.
• People: Ask any UL Solutions employee what they love most about working here, and you'll almost always hear, "the people." Going beyond what is possible is the standard at UL. We're able to deliver the best because we employ the best.
• Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers' create. We're inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
• Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
• Total Rewards: The target annual pay range for this position is $66,000 - $78,000 which includes a base salary of $55,000. - $65,000. and 100% on target performance. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 20% of the base salary, paid quarterly, and is contingent upon performance.
• Employees are eligible for health benefits such as medical, dental and vision; wellness benefits such as mental & financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country, for the relevant position level. We also provide employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours). Internal applicants with questions related to the Total Rewards for this position should submit a ticket via askHR for more insights. Plans sales strategy and maintains ongoing plan to prioritize portfolio of accounts and maintain relationships throughout the year.
• The application deadline for this position is 3/5/2025

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QUALIFICATIONS

• High school diploma. Associate's degree preferred.
• 2-3 years of Sales Support/Administrative experience.
• Previous experience in customer facing job, ideally with senior and executive-level customer contacts.
• Business acumen and understanding of business sales processes
• Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software.