In addition, we offer a climate in which success-oriented work and independent action are fun! We are also committed to ensuring specific training and teamwork opportunities in a multinational environment!
Your tasks
- Record sales, orders, and plans in SAP; initiate billing documents accordingly
- Monitor billable services and manage the dunning process
- Generate and process monthly and/or weekly forecast reports
- Maintain customer and device master data in SAP and CRM systems
- Handle customer orders (e.g., maintenance, transport, installation, and spare parts) and communicate with customers to provide or request information
- Process bookings in accordance with internal procedures
- Provide support to local Sales and Services teams
- Coordinate customer service assignments
- Manage various customer interactions via phone and email
- Serve as the key contact for local authorities in the implementation of specific projects
Your profile
- Completed commercial vocational training with several years of professional experience in a technically oriented industry, ideally in a similar role (e.g., Customer Support within a sales department)
- Proficient in MS Windows applications, with strong computer literacy
- Solid experience with SAP R/3 or other ERP systems (mandatory)
- Reliable, resilient, and a strong team player
- Quick learner with excellent communication skills
- Advanced English skills (written and spoken)
- Customer- and results-oriented mindset
- A motivating compensation package, including a 13th salary
- A positive working climate where employees are genuinely appreciated
- Remote and flexible working options
- The stability and support of a prosperous, well-established company
- Private medical insurance
- Comprehensive training opportunities in Romania and abroad
- Individual career development and continuous education through our Kardex Academy
- A customer- and results-oriented culture that values initiative and growth
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What We Do
Kardex is a global industry partner for intralogistics solutions and a leading provider of automated storage solutions and material handling systems. Kardex consists of two entrepreneurially managed divisions, Kardex Remstar and Kardex Mlog. Kardex Remstar develops, manufactures, and maintains dynamic storage and retrieval systems, while Kardex Mlog offers integrated material handling systems and automated high-bay warehouses. Kardex also acts as a global AutoStore™ partner, offering flexible and modular storage and order fulfillment solutions. Kardex Remstar, Kardex Mlog, and Kardex AutoStore are partners to their customers throughout the entire life cycle of a product or solution, starting with the assessment of customer requirements, through planning, realization, and maintenance of customer-specific systems, to ensuring high availability and low life cycle costs by means of customer-oriented life cycle management. The Group employs around 2,500 people in over 30 countries. Kardex Holding AG has been listed on the SIX Swiss Exchange since 1989.
