Sales Order Creation Analyst

Accurately review, validate, and process high-volume sales orders, change requests, and cancellations received from the Sales team or customers into the system (e.g., SAP, Oracle, Salesforce).

Verify all critical order elements, including product codes, pricing, quantity, delivery dates, shipping instructions, and customer account details, ensuring alignment with the sales quote and company policy.

Ensure all necessary contractual documentation, customer-specific terms, and internal approvals (e.g., credit checks, legal review) are attached or referenced before finalizing the order.

Proactively communicate with the Sales team, Finance, and Inventory regarding any discrepancies found in pricing, product availability, delivery timelines, or incomplete documentation to resolve issues quickly and prevent order delays.

Maintain the integrity of customer and order data within the ERP/CRM system, performing regular audits and updates as required.

Identify bottlenecks or inefficiencies in the order creation process and recommend solutions to standardize and streamline workflows for faster processing.

Assist in generating reports related to order volumes, processing times, and common data errors to support Sales Operations analysis.
 

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.