C1: 1 Contact, 1 Connection, 1 Choice
C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.
OverviewSummary:
The Sales Order Coordinator (SOC) will have the responsibility for strengthening relationships and increasing revenue within ConvergeOne’ s existing customer base. Individual must be capable of strategic, solution-based selling, offering our entire portfolio of applications. We are looking for a creative, high energy, driven individual with knowledge of technology and a strong ability to execute desired sales objectives and goals. Ideal candidate must have superb communication and listening skills. Our objective is to develop SOCs that are sharp and determined with a focus on winning, with a commitment to integrity and keeping our client’s needs and business goals first and foremost.
#LI-JM1
ResponsibilitiesEssential Functions
- Collaborates with Manager, Sales Support, Sales Directors, Account Executives & Solution Architects to determine strategic sales approaches
- Establishes and maintains an ongoing rapport with existing and potential customers
- Provides excellent Customer Service by responding to information requests, troubleshooting account issues or order management issues
- Completes customer order management, including, working within the CRM system, preparing customer order for placement by providing an accurate package to colleagues utilizing the order checklist, corresponding with AE, Procurement, Project Management and the Customer throughout the sales cycle and delivery process
- Maximizes deal profitability by leveraging OEM programs and promotions
- Uses manufacturer tools to secure and maintain deal registration and/or special pricing
- SOC will provide joint effort with AE and Regional Renewal Manager to follow the T-Minus schedule and keep the CRM Contract Renewal Dashboard up-to-date
- SOC will send SO/SOW/any other customer facing docs to AE for review
- Ensures if AE is out of pocket, SSS can assist with sending out information to customer per AE request but keeping AE main point of contact with customer
- Ensures order accuracy and orders are in line with ConvergeOne best practices; margin percentages, discounts and integrity using ConvergOne’s boking policy
- Keeps well informed on industry changes, participates where possible in organizations directly involved with our prime markets, and continually works to improve sales knowledge
- Keeps current on company policies, procedures, and objectives, clarifying them with Director when and if questions arise, and is always prepared to accurately discuss these policies to our customers
Additional Specific Duties and Responsibilities
- Operates during end of month, end of quarter, end of year for ConvergeOne’s strategic manufacturers as needed to ensure all orders are processed promptly
- Backs up and assists other POD or regional team members when order queue is high or as needed for PTO coverage
- Attends internal and external training classes to ensure technical expertise on products and solutions and order process continues to grow
- Works with Director on task forces and internal projects as requested and when appropriate.
- Looks for process improvements and brings those ideas forward as appropriate to their manager
Required Qualifications
- Bachelor’s degree or equivalent in a business-related subject
- 1 - 3 years sales/business experience
- Excellent communication and organizational skills
- Proficient with Microsoft Office Suites
- Ability to work in a fast paced, high volume, challenging environment.
- Exceptional listening, verbal, and written communication skills
- Self-motivated, with high energy, operates with urgency.
- Ability to work independently and part of a team.
- Ability to absorb technical information and execute.
- Strong problem identification and resolution skills
- Proficient in in 3rd party manufacturer tools, business processes and sales engagement models
C1 BENEFITS* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
* RX Home Delivery
* HSA with Employer Contribution* In-vitro Fertility (treatment coverage)* Dental* Vision (2 plans: 12-month and 24-month frames allowance)* FSA Plans (Healthcare, Dependent Care and Limited Purpose)* Pre-tax Commuter Plans* Employer-paid Life Insurance* Employer-paid Short + Term Disability* Long Term Disability (2 plans: Employer-paid or optional Self-paid)
* Paid Parental Leave (4 weeks at 100%)* Employee Assistance Plan* Voluntary Life Insurance for team member, spouse and child
* Voluntary Accidental Death for team member and spouse* Legal/ID Theft Plans* TeleHealth * Wellness via Omada Health (healthy living solution)* Travel Assistance* Business Travel Accident Coverage
* Medical for foreign travel coverage
* Employer-paid Pet Telehealth* Accident Insurance* Critical Illness Insurance* Hospital Indemnity Insurance* Volunteer Time Off
* 10 Holidays
* Summer Sizzle
* On Demand Pay (Daily Pay)
Work EnvironmentAbility to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.Physical EnvironmentPhysical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.Other Duties/ChangesThis job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.
EEO StatementC1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details, please view the EEO Policy Statement (EEO Policy Statement) and/or the current version of the workplace poster (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf; https://www.eeoc.gov/poster)
E-Verify: E-Verify
Right to Work: Right to Work Poster
Skills Required
- Bachelor's degree or equivalent in a business-related subject
- 1-3 years of sales or business experience
- Excellent communication and organizational skills
- Proficiency with Microsoft Office Suites
- Ability to work in a fast-paced, high-volume, challenging environment
- Exceptional listening, verbal, and written communication skills
- Self-motivated, high-energy work style and ability to operate with urgency
- Ability to work independently and as part of a team
- Ability to absorb technical information and execute
- Strong problem identification and resolution skills
- Proficiency with third-party manufacturer tools, business processes, and sales engagement models
ConvergeOne Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ConvergeOne and has not been reviewed or approved by ConvergeOne.
-
Healthcare Strength — Healthcare coverage appears comprehensive, with multiple medical options plus dental/vision, telehealth, and wellness programs like Omada and advocacy services. Employer-paid life and disability coverage is also described as part of the core package.
-
Leave & Time Off Breadth — Time off is positioned as solid, including a first-year PTO baseline plus paid holidays and additional leave categories like bereavement, jury duty, volunteer time, and military leave. The structure reads as broadly comparable to a conventional U.S. benefits package with a few added extras.
-
Retirement Support — A defined 401(k) match formula is described clearly (a partial match up to a contribution cap), providing a predictable employer contribution for those who contribute enough to capture it. The presence of a match and a standard vesting structure supports retirement planning even if it is not described as best-in-class.
ConvergeOne Insights
What We Do
ConvergeOne is a proven, services-led cloud and applications solution provider that utilizes its intellectual property and unique methodologies to create value for customers and develop progressive solutions that connect people with purpose. Over 14,000 enterprise and mid-market customers trust ConvergeOne to achieve their business outcomes with cloud, collaboration, enterprise networking, data center and cybersecurity solutions. Our investments in cloud infrastructure and professional and managed services provide transformational opportunities for customers to achieve financial and operational benefits with leading technologies. Our 2021 NPS of 80, placing us in the World Class category for the fourth consecutive year, is a testament to our ability to provide customers with the highest level of customer satisfaction, responsiveness and expertise. ConvergeOne has partnerships with more than 300 global industry leaders, including Dell Technologies, AWS, Avaya, Cisco, IBM, Genesys, and Microsoft to customize specific business outcomes. We deliver solutions with a total lifecycle approach, including strategy, design and implementation with professional, managed and support services. ConvergeOne holds more than 5,600 technical certifications across hundreds of engineers throughout North America, including three Customer Success Centers. OUR COMMITMENT TO DIVERSITY + INCLUSION We believe that diversity of thought, perspective and background are key ingredients to personal fulfillment and business success. At ConvergeOne, we are committed to building a workforce that represents the world in which we live, and understand that only then will we reach our highest level of achievement as an organization. We recognize that we will achieve greater success by providing team members with an environment that respects the dignity of every individual, fosters trust, and allows every team member the ability to nurture their talent as individuals and as part of a collaborative team.
