We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
As a Sales Operations Analyst, you will be responsible for helping deliver complete and comprehensive results for a wide range of issues to support Sales enablement and ensure consistent operation. The Sales Operations Analyst will also support cases as they pertain to Salesforce and other business tools including iTools and eTools to support the business needs of our Clients, Sales, and Account Managers, including call management responsibilities as needed. As part of the Sales Operations and Enablement Team, you will act as a liaison between technology teams and business partners while managing development requests and delivering high quality service to internal and external customers. You will also be responsible for educating and training Account Managers on use of Salesforce and its functionality.
Required Qualifications
• 2+ years of experience in healthcare operations, help desk operations or systems development
• 2+ years of experience in data analysis, research and testing
• Experience with Salesforce or similar CRM tool and MicroStrategy or similar business intelligence tool
Preferred Qualifications
• Previous help desk, MicroStrategy and PBM experience
• Experience working with a variety of audiences, such as IT developers, technical staff, sales, and account management
• Strong written and oral communication skills
• Ability to demonstrate superior interpersonal, communication, customer relations, trouble shooting, analytics and priority management skills
• Ability to work independently
• Ability to prioritize and handle multiple tasks on a daily basis
• Strong problem solving skills
Education
Bachelor's Degree preferred
High School Diploma or GED required
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$21.10 - $40.90This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 2+ years of experience in healthcare operations, help desk operations, or systems development
- 2+ years of experience in data analysis, research and testing
- Experience with Salesforce or similar CRM tool and MicroStrategy or similar business intelligence tool
- High School Diploma or GED
- Bachelor's Degree
- Previous help desk, MicroStrategy and PBM experience
- Experience working with IT developers, technical staff, sales, and account management
- Strong written and oral communication skills
- Superior interpersonal, customer relations, troubleshooting, analytics and priority management skills
- Ability to work independently and prioritize multiple daily tasks
- Strong problem solving skills
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
