This is a contract position.
Duties & Responsibilities:
- Perform order management tasks from order entry/processing, PO receipt/validation for price/allocation/inventory/credit/overdue, as well as be responsible for the entire order life cycle.
- Provide consultative, order life cycle support information to customers (lead time, availability, minor technical support, and policy), making recommendations and providing guidance.
- Act as single-point-of-contact to the customer for order inquiries and escalations; Manage escalations to closure.
- Sales tracking.
- Communicate internal customers such as Sales, Warehouses and logistics, and the PSI Planning to confirm the status of orders and resolve any customers' inquiries.
Qualifications/Requirements:
- Bachelor's degree in a related field of study
- 3+ years of experience in customer order management
- Supervise operational metrics daily, weekly, monthly and quarterly
- Excellent organizational skills including prioritizing, scheduling, time management, and ability to meeting deadlines
- SAP order management experience and experience with Salesforce
- Proficient in all Microsoft Office including Outlook, Excel, Word & PowerPoint
- Strong verbal, communication, and analytical skills
Preferred Skill:
- Bilingual with English & Chinese (Mandarin)
Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding equal employment opportunity and affirmatively seek to recruit, develop, and promote qualified individuals from diverse backgrounds. Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants of all ages, races, ethnicities, religions, genders, sexual orientations, and abilities to apply for employment with our company.
Skills Required
- Bachelor's degree in a related field of study
- 3+ years of experience in customer order management
- Experience supervising operational metrics daily, weekly, monthly, and quarterly
- Excellent organizational skills, including prioritization, scheduling, time management, and meeting deadlines
- SAP order management experience
- Salesforce experience
- Proficiency in Microsoft Office, including Outlook, Excel, Word, and PowerPoint
- Strong verbal, written communication, and analytical skills
- Bilingual English and Chinese Mandarin proficiency
What We Do
PUSHING THE BOUNDARIES OF INNOVATION SINCE 1969! Hisense was founded in 1969 in Qingdao, China and for five decades has been committed to developing innovative consumer electronics products. Today, Hisense is now the No.1 TV brand in China and South Africa. The company has built 54 overseas companies and utilizes 14 high-end international production facilities in Europe, Central America and South Africa. Hisense also has 12 research and development centers worldwide with the sole aim of delivering first-rate and affordable products that improve the lives of consumers. Established in 2001, Hisense USA Corporation is a Georgia based subsidiary of the Hisense Company Ltd., headquartered in Qingdao, China. Hisense USA’s product strategy is to bring a full range of electronics and appliances into the North American market. This includes televisions, refrigerators, air-conditioners, dehumidifiers, beverage coolers and freezers. Under our "Lets Get Real" branding umbrella, we bring technology and innovative products that are easily understood by all and accessible to everyone. We make it our every day job to exceed our customer's expectations by providing reliable products at great value prices. Today, Hisense USA sells our products into great retailers across North America such as Best Buy, Lowes, Walmart, Costco.com, Amazon.com and many others. Our Mission: •To improve consumers lives by developing high-quality, innovative and affordable products
