Jobs at Hisense USA

Coordinates outbound logistics, including WMS order release and monitoring, shipping records, returns, carrier invoices, load planning, carrier tendering, pickup scheduling, customer delivery tracking, and customer portal submissions. Reviews shipping exceptions, validates expenses, manages accruals, and investigates customer penalty claims. Requires supply chain experience, SAP and advanced Excel proficiency, reporting abilities, and strong organizational skills.

Investigates and resolves logistics chargebacks and deductions from retail partners, analyzes root causes, prepares disputes, tracks compliance trends, and supports preventive process improvements. Collaborates with Finance, Logistics, GTM teams, and overseas partners to improve shipping compliance. Monitors SAP activity, documents procedures, supports training, and summarizes chargeback data for strategic planning.

Develop and execute test plans for TV software, validating functionality, performance, and stability. Manage defects, analyze requirements, maintain testing environments, and collaborate with developers on issue resolution. Conduct user experience testing and trials, provide customer technical support, gather and escalate feedback, and create troubleshooting documentation, FAQs, and user guides.

Manage D2C e-commerce operations, including order processing, customer inquiries, returns, refunds, chargebacks, FedEx delivery issues, inventory, pricing, promotions, tax reporting, and finance reconciliation. Coordinate with warehouse, customer service, logistics, sales, marketing, IT, and finance teams. Maintain Shopify or similar platforms, SAP order records, product information, and performance reports while supporting bilingual English and Mandarin customer communications.

Support U.S. import trade compliance by coordinating with customs brokers, reviewing import documentation, assisting with HTS classification, valuation and origin determinations, tracking regulatory updates, conducting post-entry reviews and audits, preparing bilingual (English/Mandarin) compliance reports and materials, and partnering with logistics and supply chain teams to mitigate compliance risks and improve processes.

Manage and improve demand input and rolling forecast processes, oversee daily production and shipping execution, optimize production planning strategies, enforce inventory governance, and drive cross-functional resolution to ensure on-time delivery and working-capital optimization.

The role involves researching video encoding standards, designing algorithms, optimizing video technologies, and participating in standard conferences.

Lead logistics forecasting, modeling, KPI management, and reporting to improve warehouse efficiency and reduce costs. Build predictive analytics, maintain dashboards (Power BI/Excel), partner with operations/finance/3PLs, and present executive-level insights to drive continuous improvement.