Jobs at Hisense USA

Investigates and resolves logistics chargebacks and deductions from retail partners, analyzes root causes, prepares disputes, tracks compliance trends, and supports preventive process improvements. Collaborates with Finance, Logistics, GTM teams, and overseas partners to improve shipping compliance. Monitors SAP activity, documents procedures, supports training, and summarizes chargeback data for strategic planning.

Develop and execute test plans for TV software, validating functionality, performance, and stability. Manage defects, analyze requirements, maintain testing environments, and collaborate with developers on issue resolution. Conduct user experience testing and trials, provide customer technical support, gather and escalate feedback, and create troubleshooting documentation, FAQs, and user guides.

Manage D2C e-commerce operations, including order processing, customer inquiries, returns, refunds, chargebacks, FedEx delivery issues, inventory, pricing, promotions, tax reporting, and finance reconciliation. Coordinate with warehouse, customer service, logistics, sales, marketing, IT, and finance teams. Maintain Shopify or similar platforms, SAP order records, product information, and performance reports while supporting bilingual English and Mandarin customer communications.

Manage demand inputs and rolling supply plans, monitor factory production and shipping status, coordinate incoming and production plans, summarize monthly forecasts, and control abnormal or overstocked materials. The role requires supply chain planning expertise, strong analytical and communication skills, advanced Excel proficiency, and the ability to coordinate stakeholders and manage multiple priorities.

Leads end-to-end international inbound logistics from factories to customers. Analyzes transportation, warehousing, inventory, and distribution data; monitors shipments; develops KPIs; identifies cost savings; manages carrier performance and bidding; negotiates contracts; and collaborates cross-functionally to improve supply chain efficiency, delivery performance, and customer satisfaction.

Support U.S. import trade compliance by coordinating with customs brokers, reviewing import documentation, assisting with HTS classification, valuation and origin determinations, tracking regulatory updates, conducting post-entry reviews and audits, preparing bilingual (English/Mandarin) compliance reports and materials, and partnering with logistics and supply chain teams to mitigate compliance risks and improve processes.

Manage and improve demand input and rolling forecast processes, oversee daily production and shipping execution, optimize production planning strategies, enforce inventory governance, and drive cross-functional resolution to ensure on-time delivery and working-capital optimization.

The role involves researching video encoding standards, designing algorithms, optimizing video technologies, and participating in standard conferences.

Develop and grow Hisense's commercial cooling business by identifying opportunities with beverage, bottler, foodservice, retail and distribution customers. Support account management, proposals, product-market feedback, launches, and cross-functional project coordination from opportunity through implementation.

Manage Mexico-origin inbound shipments and inter-warehouse transfers, track daily inbound shipments, verify freight invoices, manage carrier performance, coordinate with factories/warehouses/internal stakeholders, analyze logistics data, and implement improvements to ensure timely, cost-effective movement of goods.

Manage ocean inbound and drayage operations, track shipments daily, verify freight invoices, coordinate carriers and drayage providers, communicate with factories/warehouses/ports, optimize logistics with cross-functional teams, and maintain accurate operational records.

Lead logistics forecasting, modeling, KPI management, and reporting to improve warehouse efficiency and reduce costs. Build predictive analytics, maintain dashboards (Power BI/Excel), partner with operations/finance/3PLs, and present executive-level insights to drive continuous improvement.