Note: This position does not offer visa sponsorship. Applicants must have authorization to work in the United States without requiring sponsorship now or in the future.
Overview
The Sales Operations Support Specialist II supports all commercial activities for Direct Accounts and Business Partners. This includes pricing proposals, contract creation, deal and Statement of Work (SOW) support, validation of contracts and purchase orders, and overall contract lifecycle management.
This role plays a critical part in ensuring deals, opportunities, and purchase orders are processed efficiently and in compliance with JSOX and TGCS policies. The Specialist collaborates closely with Finance, Legal, Sales, Project Management, and partner teams to support quoting, resolve issues, and drive operational excellence.
This is a developing role with the ability to independently manage standard and moderately complex scenarios, while receiving guidance on more advanced or complex transactions.
Qualifications
Education:
- Bachelor’s degree preferred, or equivalent combination of education and experience
Experience:
- Minimum of 2+ years of relevant experience in sales operations, sales support, or a related field
- At least 3 years of experience creating, validating, and processing contracts and proposals (services and HW/SW preferred)
Skills & Expertise
- Bilingual proficiency in English and Spanish, with the ability to effectively communicate with Spanish-speaking customers, partners, and internal stakeholders Strong understanding of contract management, quoting, and sales support processes
- Experience with Oracle (Projects, OKS, or Quote-to-Cash preferred)
- Intermediate Excel skills; proficiency with Microsoft Office (Teams, OneNote, SharePoint, PowerPoint)
- High attention to detail and strong organizational skills
- Excellent written and verbal communication skills, including presentation abilities
- Strong analytical and problem-solving capabilities
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Customer-focused mindset with a commitment to quality and accuracy
- Self-motivated, adaptable, and able to work both independently and collaboratively
- Understanding of billing and revenue recognition principles preferred
- Experience supporting budgeting and forecasting processes is a plus
- Flexibility to work extended hours during month-end and quarter-end periods
Key Responsibilities
Quote, Contract & Deal Management
- Create and manage customer contracts, pricing proposals, quotes, and service projects
- Support deal structuring, SOW development, and contract review/validation
- Validate purchase orders, contracts, and service agreements for accuracy and compliance
- Process deals, opportunities, and orders efficiently within established systems and policies
- Manage account setup, contract registration, and lifecycle tracking
- Support product configurations, service offerings, and client rollouts
- Partner cross-functionally to resolve issues and ensure seamless execution
- Provide transactional, operational, and contractual support to internal and external stakeholders
Operational Metrics & Reporting
- Assist in tracking and reporting operational performance metrics
- Support management reviews by identifying trends and variances
Process Improvement & Systems Enhancement
- Maintain and improve operational processes for efficiency and accuracy
- Support automation initiatives to reduce manual effort
- Assist with documentation, training, and continuous improvement efforts
- Identify system gaps and support IT enhancements, including UAT and functional reviews
Business Controls & Audit Support
- Support JSOX compliance and external audit activities
- Ensure proper documentation and record retention for all commercial transactions
Additional Responsibilities
- Perform other duties as assigned to support business operations
Working Relationships
- Reports To: Manager or Director of Operations
- Direct Reports: None
- Key Stakeholders: Sales, Finance, Legal, Project Management, Business Partners, and Customers
Role Profile
This role requires a solid understanding of departmental tools, processes, and systems, including Oracle. The Sales Operations Support Specialist II is capable of handling standard and moderately complex transactions independently and may assist in training new team members on foundational processes and tools.
ABOUT THE COMPANY
Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.
The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.
Skills Required
- Minimum of 2+ years of relevant experience in sales operations or sales support
- At least 3 years of experience creating, validating, and processing contracts and proposals
- Bachelor's degree preferred
- Bilingual proficiency in English and Spanish
- Experience with Oracle systems
- Intermediate Excel skills and proficiency with Microsoft Office
Toshiba Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Toshiba and has not been reviewed or approved by Toshiba.
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Healthcare Strength — Health, dental, and vision coverage, along with disability, life insurance, FSAs, and mental health support, are available across major U.S. subsidiaries. Coverage begins at hire in some entities and is described as comprehensive.
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Leave & Time Off Breadth — Paid time off that grows with tenure and multiple paid holidays, including a year‑end shutdown in some units, are standard offerings. Family and medical leave options are also highlighted in several regions.
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Retirement Support — 401(k) plans with employer matching are offered in multiple divisions, complemented by programs like an employee stock purchase plan and performance bonuses. These financial benefits provide structured long‑term savings support.
Toshiba Insights
What We Do
For over 140 years, Toshiba Group has contributed to a sustainable future by applying innovative technologies to value creation. Today, our business domains center on energy, social infrastructure, electronic devices and digital solutions, all essential supports for modern life and society. Guided by the principles of The Basic Commitment of the Toshiba Group, “Committed to People, Committed to the Future”, Toshiba Group promotes global operations that contribute to the realization of a world where generations to come can live better lives.
