Sales Operations Specialist

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Position Summary

The Sales Operations Specialist is involved in all stages of the sales process ensuring that sales activities are best supported and conducted in accordance with F5’s policies. This role provides a high level support to both internal and external sales teams to facilitate strong relationships and generate revenue for F5. This is a fast paced role, ideal for someone who is highly organized, loves details and wants to exceed expectations.

Sales Operations Specialist responsibilities will include, but are not limited to, basic project management, order processing, troubleshooting and problem solving, tracking and reporting, sales support, training, and other assigned activities.

Primary Responsibilities

• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
• Order processing of Purchase Orders and resolving order issues.
• Act as liaison between various departments such as Field Sales, Inside Sales, Channel Sales, Revenue Operations, Sales Operations, Global Services, Legal, Finance, and Accounting.
• Monitor and maintain assigned program(s) (e.g. Traffix, Websafe, VE Subscriptions, etc.)
• Provide communication and education on current processes and best practices.
• Answer pre and post sales questions from Channel and F5 sales teams.
• Research inquiries and assist internal and external customers.
• Coordinating expedite requests and escalations.
• Ensure the integrity of the Salesforce data.
• Identifies and implements process improvements to support business operations
• Performs other related duties as assigned.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job.  However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Knowledge, Skills and Abilities

• Must be detailed oriented with a proven ability to multi-task
• Effective communication, both in written and verbal form, to interact with cross functional teams and departments
• Must be a self-starter and effective time manager
• Passion for customer experience and exceeding expectations
• Proven ability to collaborate in a team environment.
• Understanding of sales processes, order administration processes, etc.
• Good interpersonal and training skills
• Basic Project Management
• Strong interest in identifying process improvement opportunities that support the key business operations
• Intermediate Experience with Salesforce and Oracle
• Ability to work independently in a dynamic fast paced environment, with minimal supervision
• Exhibits professional work behavior and positive attitude.
• Comfortable interacting with Sales leaders.
• English and any European language is a plus

Qualifications

• BA/BS degree
• 1+ years of Sales Support experience preferred
• Previously worked in a high-tech environment is highly desirable
• Proficient in Microsoft Outlook, Word, PowerPoint and Excel
• Salesforce experience, preferred but not required

Physical Demands and Work Environment

• Duties are performed in a normal office environment while sitting at a desk or computer table. 
• Duties require the ability to utilize a computer, communicate over the telephone, and read printed material.
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).
• You'll be required to work 2-3 days per week from our Addlestone office.

F5 Networks, Inc. is an equal opportunity employer and strongly supports diversity in the workplace.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.  F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected].