Sales Operations Specialist (CRM)

About the position

As a Sales Operations Specialist, you will be responsible for answering questions and completing tasks related to our sales process, policies, and deal fulfillment. In this role you will be part of a larger Global Revenue Operations teams tasked with managing systematic workflows that support our product development as it relates to our Channel business.

Specific responsibilities include, but are not limited to:

• Maintain a deep understanding of all distribution process workflows in COP and CRM in order to understand how the business operates from a backend perspective.
• Collect information and perform deep-dive analysis, diagnosis, and troubleshoot issues that arise during order processing workflows.
• Work with internal dev team to perform root cause analysis and discuss potential solutions.
• Communicate efficiently with internal and external stakeholders regarding the proposed resolution to fix the issue(s) at hand.
• Manage the status of issues raised and ensure they are resolved effectively in a timely manner.
• Continually evaluate existing processes to streamline and enhance how they support the distribution business.
• Work alongside Product Managers to ensure the scope for upcoming cloud releases is vetted from a business perspective.
• Support Product Managers in preparing all relevant materials for cloud releases, including SKU creation in CRM and mapping in COP. Translate technical information into business language to ensure understanding of the requirements by both technical and non-technical audiences.

Other qualities you’ll need to be a fit for this role include:

• Bachelor’s degree (preferred)
• 1-2 years’ experience in coordination and operational support (preferable “go-to market” teams like Sales, Customer Success, etc.)
• 1-2 years’ experience in software product and/or project management; exposure to managing release cycles
• Excellent communication and listening skills
• English needs to be used as a working language; fluent in oral and written English with good interpersonal skills
• Positive attitude and drive for problem-solving
• Impeccable organization and time management skills
• Self-motivated in a teamwork context
• Strong working knowledge of MS Office, particularly Excel
• Working knowledge of a CRM Database preferred (e.g. Dynamics, Salesforce)
• Amenable to work night shift and/or shifting schedule
  

AvePoint is proud to employ talent from many different backgrounds, experiences and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.

About AvePoint

Collaborate with confidence. AvePoint provides the most advanced platform to optimize SaaS operations and secure collaboration. More than 9 million cloud users rely on our solutions. Our SaaS solutions are also available to managed service providers via more than 100 cloud marketplaces, so they can better support and manage their small and mid-sized business customers. Founded in 2001, AvePoint is a five-time Global Microsoft Partner of the Year and headquartered in Jersey City, New Jersey. For more information, visit https://www.avepoint.com.

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