Sales Operations Senior Manager

WHO WE ARE 

At Cabinetworks Group, our shared purpose is to bring the kitchen to life. We design and manufacture the most comprehensive choice of kitchen cabinets in the country across our brands that include iconic leaders like KraftMaid®, Medallion® and Merillat®. 

We are America’s largest privately held cabinetmaker, a best-in-class team of over 6,000 employees across 20 locations, including 15 manufacturing facilities.  

The salary range for this position is $135,000 to $165,000 annually, plus annual bonus.

The Sales Operations Manager leads day-to-day sales operations support, with responsibility for Salesforce and related sales systems, reporting and analytics, operational workflows, and team leadership.

WHAT YOU WILL DO

The role directly manages the Account Services Supervisor and CCAS and Supporting Systems Manager, with accountability for customer account administration, telephony, and supporting systems. The manager sets priorities, develops these leaders, aligns resources, and ensures effective execution and continuous improvement across their functions.

Working with Sales, IT, Finance, Customer Care, and other stakeholders, the manager resolves system and process issues, strengthens data integrity, guides enhancements, and delivers actionable insights that support consistent sales execution and customer service.

PRINCIPAL FUNCTIONAL RESPONSIBILITIES

• Manage daily functional support and continuous improvement of Salesforce and related sales tools
• Partner with IT and system owners to define requirements, prioritize enhancements, and coordinate testing and implementation
• Coordinate issue resolution and communicate business impacts, workarounds, and status to affected stakeholders
• Support system-enabled customer onboarding, integrations, and data controls in partnership with process and system owners
• Develop training, job aids, and documentation to improve adoption and consistent system use

• Direct and support the Account Services Supervisor in managing customer account creation, updates, changes, and removal
• Establish expectations for accurate, timely, consistent, and well-documented account maintenance
• Partner with Sales, Finance, Customer Care, and other stakeholders to resolve escalated issues and clarify requirements
• Guide improvements to account maintenance workflows and controls to strengthen data integrity and reduce rework

• Direct and support the CCAS and Supporting Systems Manager in managing telephony and supporting systems
• Align system priorities and enhancements with operational needs in partnership with Customer Care and IT
• Oversee escalated issues, including communication of business impacts, workarounds, and resolution status
• Guide planning, testing, implementation, documentation, and adoption of system changes

• Develop and improve dashboards, recurring reports, key performance indicators, and ad hoc analyses
• Analyze sales trends, activity, and operational performance to identify gaps and improvement opportunities
• Promote consistent metric definitions, monitor reporting accuracy, and coordinate data corrections with owners
• Automate reporting where practical and make insights easier to access, interpret, and act on

• Assess workflows across sales support, account services, telephony, and supporting systems to reduce manual effort and improve consistency
• Coordinate cross-functional system and process improvements with business and technical stakeholders
• Document requirements and support testing, rollout, communication, and adoption of approved changes
• Maintain process documentation and incorporate stakeholder feedback into ongoing improvements

• Lead, coach, and develop assigned team members and functional leaders
• Establish clear priorities, performance expectations, and accountability across assigned functions
• Monitor service responsiveness, work quality, workload capacity, and progress against initiatives
• Resolve competing priorities and align resources across daily support and improvement efforts
• Build team capability through development planning, cross-training, and shared documentation

ESSENTIAL QUALIFICATIONS AND SKILLS

Retain existing qualifications and incorporate the following:

• Demonstrated experience leading, coaching, and developing teams; experience managing supervisors, managers, or specialized functional roles preferred
• Experience overseeing customer account administration, telephony or customer-service systems, or related operational functions preferred
• Ability to align priorities across multiple teams and systems while balancing daily service needs and longer-term improvements
• Experience partnering with technical teams and business stakeholders to prioritize enhancements, resolve escalated issues, and support implementation and adoption

WHAT WE OFFER 

At Cabinetworks, we offer a comprehensive Total Rewards package designed to support your health, financial well-being, and work-life balance, including medical, dental and vision coverage, 401(k) with company match, paid time off, parental support programs, and company-paid life and disability benefits. Eligibility and plan provisions may vary.

Cabinetworks Group (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Cabinetworks Group is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish

E-verify Right to Work Poster: English, Spanish