Sales Operations Manager

We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time.

We’re backed by a16z, BCV, General Catalyst, Y Combinator.

Currently more than 1000 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows with Pylon. You'll also find us on the Enterprise Tech 30 List.

Pylon is a sales-led company in a period of aggressive growth. We’ve historically grown around 15% month over month and are planning to 4x ARR next year, driven primarily by net-new sales. To support this growth, we are significantly increasing headcount across SDRs and AEs and continuing to invest in our go-to-market infrastructure.

We operate in person, move quickly, and expect people to be hands-on. This is an execution-heavy environment where systems are built, tested, and refined in real time. We work hard, hold a high bar, and celebrate wins together, including company-wide trips. (Last year, the entire company spent a week in Hawaii).

• Help build and run the operational foundation of our GTM organization. This is a hands-on builder role, not a strategy-only or delegation-heavy position

• Own and maintain high data integrity across Salesforce and the GTM tech stack, ensuring definitions, fields, workflows, and reporting can be trusted by leadership and the sales team for AEs and SDRs

• Build and maintain the Salesforce and GTM systems required to support a rapidly scaling sales organization

• Work closely with our Head of RevOps to solve operational problems as they arise and to proactively surface insights that help the team operate more effectively as we scale

• Provide day-to-day operational support to sales ICs, including tooling and Salesforce requests, answering questions, and resolving issues

• Define, document, and enforce rules of engagement across SDR and AE teams

• Identify and operationalize account prioritization and intent signals for SDRs and AEs

• Analyze ICP, territories, pipeline, and market opportunity, and proactively surface insights and recommendations

• Build reporting and dashboards to track rep productivity, pipeline health, and overall team effectiveness

• Respond to ad hoc leadership requests quickly and accurately

• A hands-on operator who is comfortable working directly in systems and data

• Service-oriented and responsive; you enjoy being the person others rely on for help

• Comfortable operating without complete context, perfect inputs, or pre-built infrastructure

• High-ownership and proactive; you identify issues and surface insights without being asked

• Primarily a delegator or program manager

• Looking for a highly mature, fully built-out RevOps environment

• 2–4 years of experience in Sales Operations, Revenue Operations, or GTM Operations

• 1–2+ years of experience in consulting, investment banking, or a similarly analytical, execution-heavy role

• Experience working at a startup (Series A–C), ideally in a fast-scaling, sales-led environment

• Salesforce expertise with the ability to independently build, maintain, and evolve Salesforce; hands-on experience building and maintaining Flows is required

• Experience with sales engagement and GTM tooling in the same category as tools like Outreach, Salesloft, Amplemarket, Clay, Apollo, or ZoomInfo

  • We do not use all of these tools; experience with systems in this category is what matters

• Familiarity with routing and territory logic using dedicated routing tools or custom workflows

• Experience with a BI tool such as Looker, Mode, or Tableau & SQL

• Strong analytical skills, including owning models, analyzing performance or market data, and proactively delivering insights to leadership

• Strong Excel skills; comfortable building models and using a wide range of formulas (macros not required)

• You have experience working at a high-growth startup

• You’re motivated by autonomy, high ownership, and fast iteration

• You’re in SF (or open to relocating) and want to help shape our data culture from the start

🏥 Fully covered medical, dental, and vision insurance for employees

🏦 401(k) retirement plan

🚆 Commuter benefits

🌱 Parental leave

🏝️ 14 company holidays + unlimited PTO

🗺️ Annual offsite

🍽 Lunch, dinner, and snacks at the office

🏋️ Fitness stipend

Funding: Series B led by a16z and BCV ($51M total raised)

Founders: Advith Chelikani, Robert Eng, and Marty Kausas

Team: Currently 75+ and growing!