Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games.
We're looking for a Sales Operations Manager to serve as a strategic partner to our sales leadership team. In this role, you'll own the systems, processes, and analytics that enable our sales organization to operate efficiently and hit ambitious revenue targets. You'll work cross-functionally to drive forecasting accuracy, optimize territory and account strategies, and ensure our teams have the insights they need to succeed.
What You'll Do
- Own revenue forecasting and pipeline management, delivering accurate weekly and monthly projections to leadership and identifying risks and opportunities early
- Partner with sales leadership on territory design, account segmentation, and coverage models to maximize revenue potential and seller productivity
- Lead the annual and quarterly quota-setting process, ensuring targets are data-driven, equitable, and aligned with business objectives
- Develop and maintain dashboards and reporting that give sales leaders visibility into team performance, pipeline health, and key business metrics
- Analyze sales cycle trends, win/loss patterns, and conversion rates to surface actionable insights that improve sales effectiveness
- Drive continuous improvement of sales processes, tools, and workflows to reduce friction and increase selling time
- Support strategic initiatives including new market expansion, sales team scaling, and go-to-market optimization
What you should have:
- 6+ years of experience in sales operations, revenue operations, or pricing and yield management in digital media and advertising.
- Proven track record of developing analysis, insights, and recommendations for a sales org.
- Ability to be nimble and manage competing priorities in a zero to 1 environment and a fast sales growing team.
- Strong analytical skills with ability to derive actionable insights from complex data sets.
- Deep experience in the ad industry and ad tech ecosystem.
- Experience with CRM systems (e.g., Salesforce) and proficiency in sales analytics tools.
- Excellent communication skills, with the ability to motivate and inspire a team.
Candidates must reside in or be willing to relocate to the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties). Relocation assistance may be available.
The US base salary range for this full-time position is $232,000 - $261,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.
Why Discord?
Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!
Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.
Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and usage of personal information relating to the application and recruitment process by clicking HERE.
Top Skills
What We Do
Discord is a voice, video and text app that helps friends and communities come together to hang out and explore their interests — from artists and activists, to study groups, sneakerheads, plant parents, and more. With 150 million monthly users across 19 million active communities, called servers, Discord has grown to become one of the most popular communications services in the world. Discord was built without selling ads or user data and instead, offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.
Why Work With Us
Imagine a workplace that not only tolerates but celebrates the unique perspectives each and every person brings to it. One that is representative of the world we want to live, play and work in. Well, imagine no more. Just as Discord gives everyone the power to belong, we are building a workplace that is welcoming and inclusive from the inside out.
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