Sales Operations Manager

Vivi is the only wireless screen mirroring and digital signage tool designed for education. We help IT help teachers help students with classroom technology that enhances collaboration, control, and creativity.  

Vivi exists because we all had that one teacher who changed our life, who went above and beyond to serve as a role model and sage. They guided discussion, connected with their students on a personal level, were just as engaging and entertaining as they were educational, and they created a dynamic learning environment by constantly involving students.

Those teachers are the masters of the social classroom. Personalised learning environments have been proven to deliver better educational outcomes for individuals through increased participation and engagement. To successfully create such an environment requires a fluid, visual dialogue between teacher and student. This is why Vivi exists. Vivi is used by over 825,000 teachers and students around the world and is setting out to disrupt the enormous education industry with our high-growth, ambitious, and creative team. In this rapidly evolving technology landscape, Vivi is always looking for new ways to disrupt the classroom experience, enhance customer experiences and expand globally.

About the role  

The Sales Operations Manager is responsible for supporting Vivi’s sales reps and sales leaders as a key member of the Sales Operations team. This position is essential to the sales activities and communications between Vivi prospects, current customers and channel partners and is responsible for dependable, timely execution of sales administrative duties. 

This role is Hybrid (3 days in-office, 2 days from home).

About the Role

• Collaborate to implement and execute strategies to drive subscriber growth, operational efficiency, and bottom-line profitability across Vivi GtM functions
• Serve as a cross-functional liaison, collaborating with sales, finance, marketing, and product teams to align sales strategies with business objectives  
• Participate in sales planning processes like account planning, territory planning, long-range sales forecasting and ROI analysis 
• Provide actionable insights based on pipeline data, reporting, and conversion trends to improve overall pipeline health 
• Assist in the designing of and own the execution of sales incentive programs and comp strategies 
• Clearly communicate & set expectations 
• Ability to balance simultaneous projects, evaluate workload and prioritize tasks based on criticality 
• Demonstrates highest level of detail orientation and organizational skills 
• Demonstrates a sense of urgency to attain and exceed desired results 
• Operates in a cooperative and collaborative spirit to achieve shared goals across multiple functions 
• Displays excellent troubleshooting and creative problem-solving skills, know when to act quickly

Typical day-to-day activities may include   

• Manage and process new customer orders (POs), end to end (from order to invoice)
• Process new evaluations to potential customers, ensuring they have an excellent customer experience
• Co-ordinate the Vivi stock and logistics, including returns
• Refine and continually optimize stock and logistics
• Co-ordinate and process all customer and reseller agreements
• Assist with sales administration, including updating documentation and sales collateral
• Maintain the data integrity within the CRM (Hubspot)
• Work with the Regional sales team to produce weekly, monthly and quarterly reports
• Manage dashboard reporting within Hubspot
• Support the sales team with all things Hubspot and admin
• Respond to enquiries from the Vivi Sales team, customers and re-sellers  

What we’re looking for 

• Tertiary degree in a related field
• 5+ years of relevant experience 
• Highly organised with excellent time management skills and high attention to details 
• Experience with Data Migration and System Implementation
• SaaS Environment 
• Start-up Environment
• Positive can-do attitude, no task is too big or too small
• Ability to multi-task and work within a fast-paced environment
• CRM Experience working with Hubspot and within SaaS organisation advantageous
• Excellent Communication skills, written and verbal 
• Sales Comp Strategy
• Territory Planning  

What we can offer you 

• Career progression – we offer each employee an annual $1000 L&D budget as well as access to a variety of online learning platforms 
• Wellness program – including 3 wellness days off and subsidised ClassPass subscription 
• Give back to the community with our volunteer program 
• Birthdays off each year 
• Excellent working location close to public transport in a brand-new building