Sales Operations Manager

At XTM Group, we build technology that helps enterprises connect with global audiences faster and more efficiently. Our Translation Management platform enables organizations to automate and streamline every stage of the localization process.

We believe innovation happens when talented people collaborate, experiment, and continuously learn. That’s why we foster an inclusive, solution-oriented culture where curiosity, teamwork, and ownership are valued every day. Our mission is to become the leading enterprise Translation Management System — and we’re looking for people who want to help shape the future of global communication technology.

Hybrid working requirement: Candidates should be able to attend our Marousi, Athens office a few times a month. Please note that travel or commuting expenses will not be covered for candidates residing outside Attiki or outside a reasonable commuting distance.

We’re looking for a hands-on, modern Sales Operations Manager to help us scale more efficiently and predictably. This is a key role sitting at the intersection of Sales, Marketing, and Customer Success, responsible for driving revenue productivity through Systems, Processes, Enablement, and modern Automation.

In addition to core CRM management and analytics, you will leverage next-generation GTM tools—including agentic AI, automated workflows, and intelligent sales assistants—to remove friction, supercharge rep productivity, and build scalable revenue operations.

Systems, Tooling & AI Operations:

• Administer HubSpot CRM across Sales and Customer Success use cases.
• Evaluate, deploy, and manage sales productivity tools, data enrichment platforms, and modern agentic AI tools (e.g., AI research assistants, autonomous prospecting workflows, automated call/deal intelligence, and AI-driven CRM hygiene agents).
• Design and implement AI-assisted workflows to automate manual ops tasks, stream lead research to reps, and streamline pipeline management.

Process Design & Automation:

• Map and optimize lead management, sales qualification, pipeline progression, onboarding, and renewal workflows.
• Implement and iterate on lead routing, territory rules, and deal stage frameworks within HubSpot.
• Identify funnel friction and deploy smart automation to increase rep selling time and reduce manual data entry.

Reporting & Predictive Analytics:

• Build and maintain actionable dashboards across pipeline, bookings, churn, and customer lifecycle metrics.
• Provide regular reporting to key stakeholders, leveraging predictive data models for forecasting accuracy.
• Define and maintain consistent KPIs and operational definitions across Marketing, Sales, and CS.

Planning & Strategy:

• Support annual and quarterly revenue planning cycles (pipeline modeling, capacity planning, quota setting).
• Partner with Marketing Ops and Sales leadership on lead scoring, attribution modeling, and campaign impact analysis.
• Analyze win/loss data, customer trends, and expansion/churn metrics to inform GTM strategy.

Cross-functional Enablement:

• Act as the operational bridge between Marketing, Sales, and CS teams.
• Enable revenue teams on new technologies, delivering training and documentation on both core CRM processes and emerging agentic/AI tools.

• 3–6 years of experience in Sales Operations, Revenue Operations, or GTM Operations within a B2B SaaS environment.
• Agentic & AI Tooling Proficiency: Demonstrated experience evaluating, implementing, or leveraging agentic AI tools and workflow automations (e.g., AI-driven lead enrichment, automated meeting intelligence, AI CRM assistants, custom prompt workflows) to drive GTM efficiency.
• HubSpot Expertise: Strong hands-on proficiency with HubSpot CRM (Sales Hub, reporting, workflows, custom objects).
• Data-Driven & Process-Oriented: Proven track record of mapping GTM workflows, building dashboards, and turning funnel data into actionable operational changes.
• Strong Collaboration Skills: Ability to bridge Sales, Marketing, and CS needs and translate commercial requirements into functional operational systems.

We want people to do meaningful work, grow their careers, and have the freedom to innovate. Here’s what you can expect at XTM:

• Shape the future of AI-powered search — work at the intersection of SEO, paid media, and emerging AI discovery platforms
• Make a measurable impact — directly influence pipeline growth, visibility, and business performance
• Work with modern tools and technologies — leverage AI tools and data-driven workflows to move faster and smarter
• Grow your career globally — access international opportunities, mentorship, and career development pathways
• Collaborate with talented teams — partner with specialists across marketing, content, operations, and technology
• Continuous learning culture — stay ahead of industry trends with access to training resources and industry expertise
• Competitive compensation & benefits — designed to support both your professional and personal growth

Benefits may vary depending on location and employment type. Your Talent Partner will share additional details during the hiring process.

At XTM Group, we believe diverse perspectives create stronger ideas, better products, and more meaningful experiences. We’re committed to building a workplace where everyone feels respected, supported, and empowered to succeed.

If you require accommodations during any stage of the recruitment process, we encourage you to let us know — we’re happy to support you.

We aim to create a hiring experience that is transparent, engaging, and respectful of your time.

Our Talent Acquisition team will review your application and experience carefully.

If your profile aligns with the role, you’ll meet with a Talent Partner to discuss your background, career goals, and the opportunity in more detail.

You’ll connect with hiring managers and cross-functional stakeholders to explore your search expertise, analytical thinking, and approach to growth marketing.

Depending on the process, there may be a final conversation focused on strategic thinking, collaboration, and long-term growth potential.

Successful candidates will receive a tailored offer and onboarding support to help them succeed from day one.

Please be aware of fraudulent recruitment activity. Official communications from XTM will only come from email domains ending in:

• @xtm-intl.com
• @xtm.ai
• @xtm.cloud
• @transifex.com