At Abramson Labor Group, we're not just committed to defending employee rights—we're passionate about it. Whether you're up against a small business or a corporate giant, our highly skilled team of attorneys and legal professionals are ready to fight for you. Headquartered in vibrant Burbank, California, we focus on exclusively protecting employees throughout the entire state of beautiful California. Our dedicated attorneys, paralegals and legal assistants work tirelessly to secure the justice you deserve in all workplace disputes. We pride ourselves on delivering top-notch solutions with integrity, efficiency, and professionalism. Choose Abramson Labor Group and let us champion your cause with unwavering dedication.
Job DescriptionPosition Summary
We are seeking a Sales Operations Manager to lead the strategic and tactical operations of our growing Practice Solutions team. This is a critical leadership position responsible for overseeing a team of over 80 individuals, including both domestic and overseas staff, and driving operational excellence through optimized workflows, tools, and structure.
This role requires a bird’s-eye view across people, processes, and technology, ensuring a high-performing, well-coordinated sales support function. The ideal candidate is an experienced leader with a strong background in sales operations, team management (especially remote teams), and cross-functional process ownership.
Key Responsibilities
- Lead and manage a global team of 80+ staff, including performance oversight, structure alignment, and resource planning.
- Design and implement end-to-end sales operations workflows from client intake through onboarding and engagement.
- Own and maintain team structure documentation, clarify ownership of process steps, and ensure accountability across functions.
- Drive continuous improvement by identifying inefficiencies and leading process redesign initiatives.
- Oversee and optimize CRM and sales enablement platforms, support dashboard creation and pipeline visibility.
- Partner closely with Sales, Legal, and Intake teams to ensure cross-functional process harmony.
- Develop training, SOPs, and KPIs for team members; support hiring and onboarding in collaboration with HR.
- Monitor daily, weekly, and monthly performance metrics, and report insights to senior leadership.
Qualifications
- 5+ years of experience in sales operations, client services, or business operations, preferably in a high-volume professional services or legal setting.
- Demonstrated success in leading large teams (80+ individuals), including offshore and remote staff.
- Strong experience with CRM tools (e.g., Salesforce, HubSpot) and process automation platforms.
- Fluent or highly proficient in Spanish is strongly preferred.
- Exceptional organizational, leadership, and communication skills.
- Ability to balance strategic vision with day-to-day execution and operational rigor.
- High attention to detail, accountability, and a proactive approach to problem-solving.
Benefits
Our law firm offers eligible employees a comprehensive benefits package that includes medical, dental and vision insurance coverage. We also provide eligible employees with flexible time off plans including Unlimited Paid Time Off (PTO), and paid holidays.
Department
Sales
Employment Type
Full Time
Location
California
Workplace type
On-site
Compensation
$130,000 - $145,000
#ZR
Skills Required
- 5+ years of experience in sales operations, client services, or business operations
- Demonstrated success leading large teams (80+ individuals), including offshore and remote staff
- Strong experience with CRM tools (Salesforce, HubSpot) and process automation platforms
- Fluent or highly proficient in Spanish
- Exceptional organizational, leadership, and communication skills
- Ability to balance strategic vision with day-to-day execution and operational rigor
- High attention to detail, accountability, and proactive problem-solving
What We Do
Abramson Labor Group is a Los Angeles-based law firm dedicated to protecting and advocating for employee rights throughout Southern California. Their mission is to empower and protect employees through legal advocacy and education, fighting against employers of all sizes to ensure workplace justice and defend employee rights in various legal disputes.
.png)
