Sales Operations Manager (Fully Remote)

Soracom was founded in 2015 by AWS veterans with a clear vision to build a more connected world. Today, Soracom serves over 20,000 customers and connects millions of devices worldwide, delivering connectivity for the Internet of Things (IoT) powered by the speed and scale of the cloud. With remote teams across Japan, the US, and Europe, Soracom is continuing to expand its global team to keep pace with the company's rapid growth.

Soracom is an Equal Opportunity Employer and we take pride in the diversity of our employees, valuing the special experience and expertise that people from different backgrounds bring to our business. The ability to develop ground-breaking technologies is one of our key assets and our people make it happen. Come and join Soracom to create the transformative technology that enables our customers to engineer a better world.

Soracom is a global IoT connectivity platform trusted by thousands of enterprises worldwide. As our Sales Operations Manager, you'll be the operational backbone for our US and Europe/UK sales organizations — building the systems, data infrastructure, and processes that enable two high-performing regional teams to scale in a fast-moving IoT market. Central to this role is a kaizen mindset: driving continuous, incremental improvement across every stage of the sales process and embedding a culture of measurement and iteration. You'll sit within Operations, report to the Head of Operations, and work closely with Sales leadership in both regions to turn strategy into execution.

• Maintain and Kaizen Salesforce across US and EUK regions

Administer and optimize Soracom's Salesforce instance for US and EUK sales teams,  managing data quality, custom objects, lead/opportunity workflows, multi-currency pipelines, regional territories, and user provisioning. Ensure data structures support region-specific reporting and compliance requirements.

• Build regional dashboards and consolidated forecast reporting

Maintain pipeline, forecast, and KPI dashboards in BI tools ( Looker/Superset) that give regional Sales leaders and the Head of Operations a clear, unified view, segmented by US and EUK, with multi-currency normalization and region-specific conversion benchmarks.

• Lead kaizen of the sales process across US & EUK

Apply a kaizen (continuous improvement) approach to every stage of the sales funnel in both regions. Identify friction points unique to each market, run structured improvement cycles, measure impact, and embed learnings back into process documentation and tooling. Balance global consistency with regional nuance, what works in the US may need adaptation for EUK market dynamics, buyer behaviors, or regulatory context.

• Standardize and adapt workflows across regions

Map and maintain end-to-end sales process documentation for both US and EUK teams — lead routing, qualification criteria, deal desk, and CS handoff — with region-specific variants where needed. 

• Drive async coordination via Slack across time zones

Use Slack as the operational hub to design workflows and communication rhythms that keep US and EUK teams aligned without requiring constant real-time overlap.

• Must be fluent in English and possess excellent writing skills
• Legally eligible to work in the United States
• Experience supporting or managing sales operations across multiple regions — ideally US and EMEA/UK simultaneously
• Proven track record applying kaizen or continuous improvement methodologies to sales or business processes
• Hands-on Salesforce administration experience including multi-currency and multi-territory configuration
• Proficient with BI tools (Looker, Superset) for building exec-ready, multi-region dashboards
• Comfortable with async-first collaboration in Slack across US and European time zones
• Strong analytical mindset — able to translate multi-region pipeline and performance data into actionable insights for leadership
• Be autonomous and driven, with a positive and enthusiastic attitude
• Able to work from home and has a dedicated and quiet focus area or workspace
• Ability to thrive in a growing, fast-paced work environment
• You’re comfortable exploring and using emerging AI tools to enhance efficiency, effectiveness, and creativity in your work.

• Bachelor’s Degree or relevant experience preferred
• Knows the basic IT around servers, networking, and AWS services.
• Has previous working experience or exposure to Slack
• WFH experience
• Salesforce Admin Certification is a bonus
• Spanish language skills are a bonus 

• You are curious, persistent, and coachable. 
• Excellent organisational and time-management skills
• Attention to detail is a must
• Your communication is professional, consistent, and empathetic.

• Fully remote work, based in the US Eastern or Central time zones.

• Work from wherever you want in the US - as long as you have a great internet connection.
• Flexible working hours
• Brand new, up-to-date equipment to work with
• An environment where you’ll learn more in 6 months than you would typically in several years.