Sales Operations Lead – APAC

We're looking for a Sales Operations Lead for APAC to join our high-performing Go-to-Market (GTM) Operations team. This role is all about driving operational excellence and empowering our ANZ Sales team to deliver on its goals,  through smart insights, scalable processes, and a deep understanding of how great sales orgs run.

If you're ready to step out from behind the scenes and become a strategic partner to Sales leadership, keep reading.

Reporting to the Sr. Director of GTM Operations, APAC, you’ll be the go-to operations partner for the Regional VP of Sales for ANZ and the Regional VP of SMB sales for APAC  helping shape and deliver the sales strategy in the region.

You will:

• Act as the operational right hand to the RVPs, collaborating on forecasting, performance analysis, GTM planning, pipeline management, and regional execution.

• Be ready to step in as a proxy for the Regional Sales Leader, representing the region in cross-functional discussions and global forums when needed.

• Own core sales processes end to end — from sales forecasting and territory planning to demand generation, performance reporting, and quarterly business reviews.

• Drive operational rigor by designing and improving scalable, effective workflows across the ANZ Sales organization.

• Deliver actionable insights by interpreting data across Salesforce, BI tools, and other sources — guiding decisions on growth, performance, and coverage.

• Champion data quality and act as the local SME for our sales tech stack  enabling precision in pipeline, forecasting, and planning.

• Collaborate globally with peers in GTM Ops, Enablement, and RevOps to influence process, tooling, and KPI standards.

• Contribute to global initiatives where appropriate, ensuring the voice of ANZ is represented in broader field operations strategy.
   

We’re looking for someone who blends operational excellence with a hands-on, human-centered approach. You should have:

• 3+ years of experience in a similar Sales Operations or GTM Strategy role within a fast-paced, high-growth SaaS environment (ideally at $1B+ scale).

• A track record of partnering with sales leaders, delivering business-critical insights, and driving continuous improvement.

• Demonstrated experience leveraging AI/LLMs to streamline business processes, automate workflows, or enhance sales operations analytics.

• Strong analytical chops, you’re comfortable with complex models, data wrangling (SQL a plus), and data visualization tools (e.g., Tableau, Looker).

• Expertise in CRM and sales tools, especially Salesforce, and a working understanding of pipeline hygiene, forecasting methodologies, and territory management.

• Experience guiding and coaching remote analysts or offshore resources to support core business functions, ensuring alignment, clarity, and impact.

• A growth mindset, you embrace change, seek feedback, and aren’t afraid to roll up your sleeves and drive results.

• A team-first orientation, you’ll be part of a globally distributed, collaborative ops community that thrives on shared success.

#LI-MN4

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

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Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

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