Sales Operations Coordinator

As a family of brands, it is Our Home's ethos to create and provide delicious, wholesome snacks to communities throughout the U.S. at a great value. We strive to create snacks that offer nourishment and a warm and welcoming sense of familiarity. Our Home is not just the house we live in, but the communities of which we are a part. Our Home gets the best snacks into hands, homes, and communities around the country so that we can flourish together.

We believe that a unified culture and shared values are essential to our success. At Our Home...

We have Growth Mindsets: We grow ourselves, our teams, and our company, both personally and professionally.

We embrace Integrity & Accountability: We do what we say we are going to do, and take ownership of our actions.

We Push the Boundaries: We challenge the status quo, and are creative problem solvers who win where others don't.

We believe that we are Stronger Together: Collaboration is at the center of what we do. We win and lose together.

Our Home makes snacks for everyone and will continue to be known for flavorful snacks with better ingredients that satisfy every occasion and craving. We deliver this through our portfolio of household favorite snack brands, including Pop Secret, From The Ground Up, Food Should Taste Good, Popchips, RW Garcia, Good Health, Parm Crisps, Sonoma Creamery, and You Need This. Our Home is one of the fastest growing Better For You food brands in the country and this explosive growth requires great people with a passion for better-for-you snacks.
Our Home is seeking a Sales Operations Coordinator who will play a pivotal role in ensuring seamless coordination between Sales, Customer Service and Finance departments. To improve how we service our customers, the Sales Operations Coordinator will establish strong cross functional relationships with Supply and Demand Planning, Logistics and Distribution, Sales Account Managers, and Sales Finance.

Key Responsibilities

• Order Processing: Ensure that customer orders are sent out on time and in full, while also keeping our inventory in check and minimizing any potential risks. Frequently review our finished goods inventory to make sure we have sufficient stock to fulfill all order requests.
• Serve as the internal advocate for our customers, harmonizing their expectations with what Our Home can deliver.
• Collaborate closely with the Customer Operations Team to implement efficient ordering practices and uphold our policies.
• Analyze customer ordering patterns to uncover insights and areas for enhancement.
• Create and maintain customer-specific OTIF (On Time In Full) reporting on a regular schedule.
• Investigate OTIF-related fines, provide guidance to Sales Finance, and analyze trends to establish best practices that can help reduce deductions.
• Establish and monitor reporting for customer Weeks of Supply - based on inventory levels, provide recommendations for orders and insights into future shipping expectations.
• Process Improvement: Assess and refine procedures, implement strategies to boost efficiency and profitability, and collaborate with teams to enhance our processes.
• Facilitate continuous improvement by evaluating customer shipments against demand forecasts, while supporting new and discontinued items, promotional strategies, and addressing out-of-stock situations.
• Customer Master Data: Help collect and manage customer data, policies, and relevant documents pertaining to product orders and transportation.
• Be prepared to assist with additional tasks within sales operations as required.

• Bachelor’s degree in Business/related discipline
• 1-3 years previous experience in a sales support, administrative, or operational role.
• Excellent verbal and written communication for collaborating with sales teams and cross-functional partners
• Ability to manage data, generate reports, and track sales performance metrics
• Exceptional organizational and multitasking skills; ability to work independently while also being a collaborative team player
• Advanced Excel / Power BI skills highly preferred
• NetSuite experience highly preferred
• Prior experience working with Grocery retailers, distributors and consumption data (Circana/Nielsen/SPINS) preferred
• Proficient computer knowledge: Microsoft Office, Word, PowerPoint, Outlook, etc.

• Health Care Plan (Medical, Dental & Vision)
• 401k Plan with Company Match
• Paid Time Off (Vacation, Sick & Public Holidays)
• Life Insurance (Basic, Voluntary & AD&D)
• Parental Leave
• Short Term & Long Term Disability

No recruiters, please