- Own lifecycle revenue, retention, repeat rate, and LTV performance across CRM channels
- Define and maintain the lifecycle roadmap across acquisition, onboarding, engagement, retention, reactivation, and loyalty aligned with Mixbook’s brand vision
- Act as the single accountable owner for CRM strategy, prioritization, and results
- Set strategy and guardrails across email, SMS, push notifications, direct mail, loyalty, and referral programs to meet or exceed revenue goals
- Ensure strong orchestration across channels, balancing short-term performance with long-term customer value
- Establish promotion and messaging governance to drive sustainable lifecycle performance
- Establish and execute frameworks for CRM testing and optimization to drive incrementality
- Partner with Data and Analytics to define lifecycle health metrics and success criteria
- Translate performance data and insights into clear priorities, roadmap adjustments, and investment decisions
- Own CRM platform strategy, integrations, and vendor relationships (e.g., Iterable, Attentive, direct mail partners)
- Partner with Product and Engineering on identity, data flows, and personalization capabilities
- Ensure CRM tooling, data, and processes scale with the business
- Lead, mentor, and develop CRM Manager(s) while setting clear operating standards and expectations
- Act as a player-coach when needed, stepping in on reporting, analysis, or select execution during high-impact moments
- Provide hands-on leadership for new initiatives to drive speed, clarity, and quality
- Partner closely with Creative, Product, Data, Growth, and Customer Experience teams
- Serve as the lifecycle voice in cross-functional planning and prioritization
- Ensure CRM strategy is tightly aligned with broader company and growth initiatives
- 10+ years of experience in CRM and lifecycle marketing within a consumer, DTC, or eCommerce environment
- Proven track record of driving measurable improvements in retention, engagement, and LTV
- Experience leading lifecycle strategy across multiple channels (email, SMS, push, loyalty, direct mail)
- Strong background in experimentation, measurement, and data-driven decision-making
- Proven ability to translate analytical data into clear strategic insights that drive impactful lifecycle marketing programs
- Experience managing and developing high-performing marketing teams
- Deep familiarity with CRM platforms and marketing automation tools (Iterable preferred)
- Ability to influence cross-functional partners and drive alignment across teams
- Strong organizational skills with the ability to prioritize, simplify, and execute in a fast-paced environment
- Courageous Care - empathy with backbone; caring enough to be clear
- Craftsmanship - pride in what we build and who it’s for; ownership end-to-end
- Pioneer Spirit - moving fast and thinking ahead; treating constraints as creative fuel
Top Skills
What the Team is Saying
What We Do
Mixbook is an award-winning design platform that gives people unrivaled creative freedom to tell their stories through beautiful, personalized photo goods. Since our start, we’ve helped more than 6 million people create one-of-a-kind books, cards, prints, and calendars, earning over 35,000+ 5-star reviews and becoming the #1 rated photo book service in the US.
Our platform blends trend-forward design with a powerful, intuitive editor - so every product reflects the creator’s personal style. We believe every photo holds a story worth telling, and we’re here to help people share those stories in ways that last.
Behind the scenes, we’re building the future of memory-making. Our modern cloud architecture and emerging technologies - including AI-driven design, photo curation, and image discovery - power an experience that makes it easier and more inspiring to capture and share life’s most important moments.
Why Work With Us
Human connection drives everything we do - in our platform, products, and culture. We measure success together, lead with the Golden Rule, and put people over profits. Our collaborative, inclusive environment reflects the same care and creativity we bring to every product we make.
Gallery
Mixbook Offices
Remote Workspace
Employees work remotely.
Mixbook is a remote-first company, with employees spanning all across the US. You choose where you work best. We also offer memberships to co-working spaces for anyone that needs time away from a "home office."
