Sales Operations Coordinator

Headquartered in Ottawa, with additional design center locations in Waterloo and San Jose, Fidus is a global leader and dynamic high-tech design firm. Fidus specializes in leading-edge electronic product development. Our hardware, software, FPGA, and signal integrity teams innovate, design, and deliver next-generation products for clients in emerging technology markets.

Fidus leads in system, hardware, and embedded software design, providing a technical advantage to our global clients, from tech giants to start-ups. We work on leading edge technologies within High-Speed Communication, High Resolution Video, and High-Performance Computing.

Established in 2001, Fidus successfully completed over 4,000 projects for over 400 customers by serving diverse clientele at such industries as Telecom/Datacom, Aerospace and Defence, Consumer, Semiconductors, Industrial/Automotive Controls, and Medical. Being the inaugural Xilinx Premier North American Design Services member means that we have great FPGA designers with leading edge expertise, and we solve some of the customers toughest design challenges.

We are looking for a seasoned Sales Operations Coordinator who will be working closely with the local Sales/Business Manager to help support clients and grow business for the company. A distinguished Sales Operations Coordinator at Fidus sets priorities for themselves and they are the glue that keeps the team together. Our ideal candidate will be motivated by a fast-paced environment, daily client communication and working towards a common goal. 

A Look into the Sales Operations Coordinator at Fidus

• Partner with local Business Manager(s) to maintain up-to-date information for accounts and clients while assisting them in managing ongoing and upcoming opportunities; 

• CRM (Salesforce) entry support and maintenance; 

• Maintain information accuracy through defined sales processes and proper reporting; 

• Assist with the preparation of client Proposals/Presentations and Quotations while adhering to Fidus Quality Standards; 

• Client Relationship Management during Business Manager absence by providing excellent customer service, quick response and proper etiquette; 

• Professionally field and qualify incoming leads in the CRM and to ensure correct follow through actions are taken; 

• Sleuth out leads using CRM Database, LinkedIn to introduce Fidus and setup meetings for Business Managers; 

• Responsible for collecting data and creating various reports as requested in CRM (Salesforce); 

• Work with the Sales Team to ensure submissions are on-time and follow-up schedules are maintained; 

• Work with the Sales Team to track and log lost opportunities and lead lost opportunity investigations; 

• Assist with new marketing initiatives (case studies, conferences, brochures etc.) by working with the Sales Team and Engineering Team; 

• Review current internal sales processes, and then recommend improvements and/or new processes to help adapt to changing business requirements;

• Act as a liaison between various departments (estimation, project management, finance) to ensure the timelines are met and information is provided in regards to Sales Activities. 

Attributes & Qualifications Required:

• Post-secondary education in a related field or the equivalent professional work experience; 

• Minimum of five (5) years of experience in a Customer Service, Support or Sales focused role; 

• Experience in the technology sector or a professional services agency;

• Proficiency using Salesforce; 

• Proficiency using MS Office, including Word, Excel, Outlook; 

• Exhibit strong communication skills, fluent in English; 

• Excellent organizational skills with a strong attention to detail; 

• Interacts well with customers and other employees; 

• Enjoy working in an ever changing and diverse environment; 

• Experience in aerospace and/or defense industry preferred; 

If all of this excites you, has your attention, and you can’t wait to join our amazing team and work environment, then we want to hear from you! 

Thank you for your interest in Fidus. We welcome and encourage diverse candidates to apply. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Fidus is committed to creating a diverse environment and is proud to be an equal opportunity employer.

What's in it for You: 

• Working with a Proudly Tier 1 High-Tech Design House at a Rapidly Expanding Industry: We work on advanced technologies that enable Artificial Intelligence (AI), Internet of Things (IoT), Autonomous Vehicles, and Fin tech. 

• Join an Evolving Company: Make your voice heard and create the change you want to see. 

• Generous Benefits Package and Company Culture: Our employees are everything to us. Featuring a full benefits package, healthy work/life balance, and a company culture where you feel like you are part of a solid team.