Sales Operations Coordinator

Position Title: Sales Operations Coordinator

Base Salary: $19.83 to $33.05 hourly DOE

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. 

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.  

Our Company Values: 

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. 
  

• Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. 
  

• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.  
  

• Earning Your Trust: We build trust through clear, honest, human communication. 
  

Job Summary

The Sales Operations Coordinator provides operational, administrative, and project coordination support to leadership and teams, helping ensure the successful execution of business priorities and day-to-day operations. This role manages onboarding activities, reporting, communications, meetings, events, and organizational resources while partnering with cross-functional teams to support business objectives and improve operational efficiency.

Essential Duties and Responsibilities: 

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Leadership, Administrative, and Project Coordination

·        Serve as a trusted operational partner to leadership, providing administrative, organizational, and project coordination support to facilitate the successful execution of business priorities and strategic initiatives.

·        Manage departmental planning and coordination activities, ensuring key initiatives, deliverables, deadlines, and action items are organized, tracked, and completed within established timelines.

·        Partner with cross-functional teams to facilitate communication, information sharing, and issue resolution, helping drive alignment and operational effectiveness across departments.

Meetings, Events, and Logistics

·        Coordinate leadership meetings, business reviews, workshops, All-Hands meetings, and team events, including scheduling, agenda development, meeting materials, logistics, note-taking, and follow-up communication.

·        Provide logistical support for meetings, events, and business activities, including venue coordination, travel arrangements, catering, equipment management, and resource planning.

Onboarding, Systems, and Team Resources

·        Support employee onboarding processes, including system access requests, account provisioning, resource distribution, and coordination with cross-functional partners to ensure a seamless new hire experience.

·        Administer and maintain team collaboration platforms and resources, ensuring content, permissions, documentation, and organizational information remain accurate and up to date.

Reporting, Communications, and Documentation

·        Prepare, maintain, and distribute operational reports, dashboards, and performance metrics, including recurring leadership and supervisor support reporting.

·        Develop and maintain business communications, presentations, training materials, and operational documentation that support organizational objectives and employee success.

Programs and Organizational Initiatives

·        Coordinate special programs and organizational initiatives, including leadership podcasts, guest speakers, advisory boards, leadership development programs, and employee activities.

Other Duties

·        Performs other duties as required to support the business and evolving organization.

Required Qualifications:

·        High school diploma or GED.

·        Five (5) or more years of experience in administrative support, sales operations, business operations, project coordination, executive support, or a related operational support role.

·        Demonstrated experience coordinating multiple projects, priorities, meetings, and deadlines in a fast-paced business environment.

·        Advanced proficiency with Microsoft Office applications, including Excel, PowerPoint, Outlook, Teams, and Word.

·        Experience preparing reports, presentations, dashboards, or business communications for leaders and teams.

·        Strong organizational, planning, and follow-through skills with a high attention to detail.

·        Ability to work independently, manage confidential information, and exercise sound judgment.

·        Strong verbal and written communication skills with the ability to work effectively across multiple departments.

·        Advanced computer competency.

Preferred Qualifications:

·        Bachelor’s degree in Business Administration, Communications, Operations, Project Management, or a related field.

·        Experience providing administrative, operational, or project coordination support.

·        Comfortable leveraging AI tools and emerging technologies to improve efficiency.

·        Ability to manage multiple priorities and complete tasks independently with minimal supervision.

·        Demonstrated initiative and a proactive approach to problem-solving.

·        Experience coordinating meetings, events, onboarding activities, or business programs.

·        Experience with data reporting, Power BI, Smartsheet, or similar business tools preferred.

·        Ability to work collaboratively across teams while maintaining a high level of professionalism and attention to detail.

Knowledge, Skills, and Abilities:

·        Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.

·        Ability to multi-task and collaborate effectively with other personnel to meet deadlines.

·        Strong verbal and written communication, attention to detail, and organizational skills.

·        Ability to work within critical deadlines.

·        Ability to adjust to rapidly changing priorities and schedules.

·        Ability to provide excellent customer service.

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.