We're looking for a Sales Operations Business Partner to work directly with our global Sales leaders to identify, prioritize, and lead key projects and initiatives. As a trusted partner to our Sales team you will develop a deep understanding of business opportunities and challenges, and collaborate with internal stakeholder teams in order to execute and deliver results that maximize business impact and improve the overall efficiency and execution of the global Sales organization.
WHAT YOU'LL DO:
- Be a trusted advisor and consultant to the Sales Leadership Team by understanding global business and operational needs. You will be responsible for consolidating insights and recommendations in order to influence strategic plans while ensuring alignment across all regions.
- Execute on prioritized projects and initiatives for the global Sales leaders by identifying opportunities for high business impact; documenting business requirements and current state operational processes; validating and refining potential solutions through data analysis and stakeholder feedback; and delivering on the appropriate course of action.
- Utilize deep Sales operations expertise in order to partner on key focus areas such as Go-To-Market, business and Sales operations planning, coverage optimization, demand management, forecasting, and performance management.
- Lead collaborative, cross-functional projects and project teams with the broader Sales leadership team to negotiate stakeholder buy-in, keep initiatives on track, and report on status to leadership. Hold and be accountable to ensure deadlines and quality of deliverables meet/exceed expectations.
- Lead in the development and design of Sales supporting processes to align to business needs as well as to Sales operations process standards; champion the adoption and roll-out of Sales enablement activities.
- Work closely with internal teams to prioritize technology requests from the Sales organization and drive successful adoption of existing and new tools.
- Influence and partner with the wider Global Operations team by sharing feedback, requirements and best practices to ensure efficient operation of the Sales organization.
WHAT YOU'LL NEED:
- Extensive relevant experience working in a Sales Operations role within a B2B sales organization, preferably Enterprise Software, SaaS, or Technology. Familiarity with Sales technologies (i.e. SFDC, Marketo, Gainsight, SalesLoft, LinkedIn Sales Navigator) is preferred. Bachelor degree in Business or other relevant field.
- Expert understanding of all operations processes, corporate change management principles, methodologies, and tools. Strong project management experience.
- Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action.
- Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
- Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding.
- Process/Project Management: Skilled at figuring out and managing the processes and timelines necessary to get work accomplished.
- Resilience, Tolerance for Change/Ambiguity: Can effectively cope with change, finding ways to advance work and projects.
- Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results.
- Accountability: Holds self and others accountable to meet commitments.
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In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
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What We Do
Hootsuite has been on the pulse of how people use social media for over a decade. As the global leader and world’s first social media management platform, we put social to work in every corner of every organization, from the smallest business to the largest enterprise. We are committed to helping customers harness the power of social media to ignite their brand and business.
How? Over time, we’ve adapted our software to help businesses reach their customers more efficiently across multiple platforms, improve their customer service and gain deeper analytics and consumer insights. Through our deep expertise in social media management, social insights, employee advocacy, and social customer care, we empower organizations to strategically grow their brands, businesses, and customer relationships – while guiding them through the wild world of social media.
Put simply, we help our customers with:
Social media marketing: Create, schedule, publish, and manage content and ad campaigns across social networks from a single dashboard. We help maximize the impact of social marketing by providing real-time insights, so customers can focus on other areas of their business.
Social care: By combining the power of conversational AI with the human touch of our customers’ team(s), our customer messaging platform delivers exceptional customer experiences at scale.
Social customer care: We help our customers meet their customers where they are at. Using Hootsuite, businesses can view and manage all of their customer conversations in one dashboard, providing service that’s seamless and personal.
Why Work With Us
As the creators of social media management, Hootsuite has been on the pulse of this dynamic and ever-changing space since our inception. Working at Hootsuite means being at the forefront of social innovation, tapping into courageous creativity to guide customers through the wild world of social, and helping to define what it means to ‘be social.’
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