About Us:
MCCi is a premier provider of intelligent business process automation solutions, and a trusted partner to over 2,000 organizations across state and local government, education, and select commercial entities throughout North America. Through our JustFOIA and GovBuilt software platforms, and as the world’s largest Laserfiche solution provider, we prioritize service. Our solutions suite and commitment to client delight enable us to positively impact the lives of our clients and those they serve.
About the role
- MCCi is looking for a Sales Operations Associate to join the team. As a member of our Sales Operations team, you will have an integral role in driving the insights and operations that bring out the best in the sales organization. Partnering closely with other departments as a collaborative, sales-minded professional to improve the overall effectiveness of the sales process.
What you'll do
- Help optimize revenue efficiency by utilizing internal systems and processes
- Provide recommendations that enhance future performance and measurements
- Liaise with other teams, channeling information to the appropriate parties
- Complete and deliver proposals, estimates and quote requests with accuracy and efficiency
- Make updates to templates and internal documentation
- Gather feedback from teams on a regular basis to constantly improve support programs
- Assist in training sales team on best uses of sales enablement material, as needed
- Support other sales efforts as assigned
- Receive new contracts, enter into CRM, and file appropriate documentation
- Notify sales and service team members of contracts received
What you'll need to be successful
- Bachelor’s Degree in Business or Communications, or equivalent work experience
- Minimum 1–2-years' experience in a similar role, sales enablement and/or operations
- Attention to detail and analytical skills
- Experience with CRM and RFPIO (ConnectWise a plus!)
- Adaptability, self-motivation and resourcefulness
- Ability to organize multiple responsibilities at once
- Excellent written and verbal communication skills
- Knowledge of sales management best practices
- Advanced knowledge of MSOffice, (Excel required)
- Sales experience a plus
What you can expect from us
We really ARE more than a company! We have a passion for growth and hitting goals, but we want to do it together as a team and enjoy the ride as we go.
WE ARE APPROACHABLE.
Want to talk to a member of management or leadership, walk up and say hi.
WE TRUST YOU.
We don’t have a million rules because we believe you will embrace our Culture Code and make good decisions.
WE EMBRACE TECHNOLOGY!
We love it, sell it, support it, use it, and need it.
WE DRESS COMFORTABLY.
We need you to work hard, not wear a tie.
WE ARE KIND.
Being kind, forgiving, empathetic, and respectful can change your life and everyone around you.
WE ENJOY OUR TEAM.
Use your webcam, collaborate, build relationships, and recognize others for doing a great job. You work a lot; make the most of your time here.
WE VIRTUALIZE EVERYTHING.
We strive for 100% inclusion of our remote teammates.
MCCi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Top Skills
What We Do
In the Beginning
Over 20 years ago, MCCi primarily focused on helping organizations with records management and digitizing their documents. We quickly achieved our goal to be the largest Laserfiche solution provider by helping our clients go paperless. As technology and our clients' needs changed, we became more involved in their business processes and operations.
Innovate and Evolve
Over the past decade, we went through our own Digital Transformation journey. We are a consulting company with expertise in Business Process Automation and provide our clients with leading hyperautomation technologies. Here at MCCi, we have a fierce commitment to being your end-to-end services provider. We go all-in and are a trusted partner to over 1,300 organizations who believe that strong partnerships and people lead to successful outcomes.
Best-in-Class Service
We pride ourselves on having the highest quality customer service, technical support, and a 98% client renewal rating. Our team operates in the client lane, putting our clients' needs first, always. We listen well, respond fast, and over-deliver.
A Few Bragging Rights
Our growth and the success of our clients are widely recognized. Most recently, Inc. Magazine recognized MCCi as an Inc. 5000 fastest-growing private companies in the United States. Additional noteworthy recognition includes Top 10 Best Companies to Work, Florida Companies to Watch, Microsoft Gold Certified Partner, and the only Laserfiche Diamond-Level Provider, to name a few.
