About Us:
Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.
Our EVP:
At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.
About The Role:
The Sales Operations Assistant is responsible for providing administrative and operational support to the Sales Operations function to ensure efficient execution of sales support processes, accurate data management, and timely coordination of onboarding and compliance activities. The role supports the maintenance of CRM records, preparation of routine reports, tracking of merchant onboarding requirements, and follow-up of operational tasks in line with established procedures and service standards. The position requires a high level of accuracy, organization, and attention to detail, as well as the ability to work collaboratively with internal teams to support effective merchant onboarding, process compliance, and sales operations performance.
ResponsibilitiesKey Responsibilities:
CRM and Data Administration:
- Maintain accurate and up-to-date sales and merchant records in the CRM system by capturing, updating, and validating operational data, and escalating discrepancies for resolution.
Lead and Pipeline Support:
- Support lead allocation, monitor follow-up status, and assist in updating pipeline information to promote timely action and improved visibility of sales activities.
Merchant Onboarding Support:
- Provide administrative support for merchant onboarding processes by collecting required documentation, tracking outstanding requirements, coordinating internal handovers, and supporting readiness for activation.
Compliance and KYC Coordination:
- Assist in the review and organization of merchant KYC documentation to ensure completeness, proper record management, and timely follow-up on pending compliance requirements.
SLA and Ticket Monitoring:
- Log, track, and follow up operational tickets and requests to support resolution within agreed timelines, escalating delays or unresolved matters to the appropriate team members.
Reporting and Operational Support:
- Prepare routine reports, update trackers, and compile operational data to support monitoring of onboarding progress, compliance status, and sales support activities.
Cross-Functional Coordination:
- Liaise with Sales, Compliance, Marketing, Customer Operations, and other internal teams to ensure timely information flow, consistent follow-up, and smooth execution of operational processes.
Key Requirements:
Experience:
- Minimum of one (1) year relevant experience in sales support, administration, customer service, onboarding support, or operations support.
- Experience within payments, fintech, or other service-oriented environments will be an added advantage.
Technical and Functional Skills:
- Basic working knowledge of CRM systems and proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Outlook.
- Ability to prepare routine reports, maintain accurate records, and manage multiple administrative tasks effectively.
Core Competencies:
- Strong attention to detail, good organizational skills, sound communication ability, and a structured approach to work.
- Demonstrates reliability, accuracy, and the ability to follow established procedures consistently.
Behavioral Attributes:
- Professional, dependable, proactive, and service-oriented, with the ability to work collaboratively, manage routine priorities, and support the team in meeting operational deadlines.
Education:
- Diploma or bachelor’s degree in business related field, Sales, Marketing, Operations Management, or a related field.
Skills Required
- Minimum one (1) year relevant experience in sales support, administration, customer service, onboarding or operations support.
- Experience within payments, fintech, or service-oriented environments.
- Basic working knowledge of CRM systems.
- Proficiency in Microsoft Excel.
- Proficiency in PowerPoint.
- Proficiency in Outlook.
- Ability to prepare routine reports, maintain accurate records, and manage multiple administrative tasks.
- Strong attention to detail, good organizational skills, sound communication ability, and a structured approach to work.
- Diploma or bachelor's degree in business-related field, Sales, Marketing, Operations Management, or related field.
Network International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Network International and has not been reviewed or approved by Network International.
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Strong & Reliable Incentives — Pay is considered decent in some roles and is often paired with bonuses. Phrases like 'salary plus bonuses' indicate variable pay is a meaningful component for certain positions.
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Healthcare Strength — Medical coverage extends to employees, spouses, and up to three children, alongside life insurance. This breadth signals a robust healthcare baseline for the region.
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Retirement Support — Retirement and termination benefits align with UAE/GCC norms, including pension contributions for nationals and end‑of‑service gratuity for expatriates. Such provisions indicate structured, region‑appropriate retirement support.
Network International Insights
What We Do
Over the past 30 years, we have built a business based on long-standing and trusted relationships with many of the leading merchants, financial institutions and payment networks operating in the Middle East and Africa. Such relationships are based on our comprehensive capabilities, scale, local presence in the multiple markets in which we operate, alongside our trusted reputation. This gives us significant scale and leadership in the region, where we operate in more than 50 countries, serve over 130,000 merchants and 250 financial institutions and fintech customers, whilst managing more than 16 million customer credentials. We have a diversified business model and operate across the entire consumer payments value chain. We do this with a growth-focused strategy through two business lines: • That enables our merchant customers to ‘take payments’, by providing them with various payment acceptance methods, both online and offline. • Which supports our financial institution, fintech and other payment issuing institution customers in enabling consumers ‘make payments’, by managing and processing their consumer payment credentials and transactions.
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