The Role
The Sales Operations Analyst will support the sales team by ensuring quality and accuracy in the sales process, guiding documentation, and improving efficiency.
Summary Generated by Built In
TTEC Digital seeks a Sales Operations Analyst to join our sales operations organization. This will be a hybrid role requiring up to 2 days per week onsite.
As the Sales Operations Analyst, you will provide sales operations support to various sales functions. The primary goal of this position is to provide opportunity and documentation quality assurance to support the sales cycle. This role works across business lines to help implement key initiatives in sales operations.What You Will Do:
- Responsible for understanding the internal sales process from opportunity creation through project notification to better assist the sales team.
- Provides support to the sales team regarding opportunity contracting processes and systems through the sales cycle.
- Acts as a member of the primary Sales Quality Assurance (QA) Team, striving to maintain high levels of quality, accuracy, and consistency in the sales quality review process.
- Works closely with sales team members to resolve Sales QA outstanding issues, guiding team members through the process to alleviate as much administrative effort for sales as possible.
- Acts as liaison between the sales team and other internal customers such as procurement and accounting.
- Identifies opportunities for efficiency improvements by understanding bottlenecks and inconsistencies. Proposes new process alternatives.
- Provides guidance to Sales teams on contract requirements, including reviewing Terms & Conditions for accuracy, consistency, and relevance, advising on adjustments as needed to ensure documents meet the requirements of potential TTEC Digital audits.
- Works with the sales team to ensure data accuracy and integrity in our Customer Relationship Management system (CRM).
- Ability to handle multiple priorities at the same time as the role includes responsibilities within multiple queues within CRM as well as handling email correspondence within the SalesQA inbox in Microsoft (MS) Outlook.
What You Will Bring:
- Bachelor’s degree in a business or sales-related field, or equivalent experience in a professional services environment.
- 2+ years of experience in sales operations or other people optimization roles
- High proficiency in English is mandatory.
- Proficiency with the Microsoft Office Suite, with emphasis on MS Outlook, MS Word, and MS Excel.
- Proficiency with a CRM tool, preferably Microsoft Dynamics 365.
- Strong analytical skills and ability to work in high-pressure situations while maintaining a positive attitude.
- Demonstrates strong interpersonal skills with the ability to establish and maintain effective working relationships with staff, management, and external stakeholders.
- High level of initiative and demonstrated ability to manage multiple projects with clear expectations/timelines.
- Ability to influence without authority across the organization.
- Excellent communication skills; both written and verbal.
Skills Required
- Bachelor's degree in a business or sales-related field
- 2+ years of experience in sales operations or related roles
- High proficiency in English
- Proficiency in Microsoft Office Suite
- Proficiency with CRM tool, preferably Microsoft Dynamics 365
- Strong analytical skills
- Strong interpersonal skills
- Ability to manage multiple projects
- Excellent communication skills
TTEC Digital Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TTEC Digital and has not been reviewed or approved by TTEC Digital.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include Calm access, specialized programs (e.g., Pelago, Maven, Sword), and a Lifestyle Spending Account for wellness activities. These offerings extend beyond core medical to support mental health and daily wellness needs.
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Leave & Time Off Breadth — Time-off programs cover PTO, sick/wellness time, paid holidays, and paid parental leave, with some Digital roles describing manager‑discretion “unlimited PTO.” This structure can offer flexibility for corporate/tech roles when team norms support it.
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Healthcare Strength — Core coverage spans medical, dental, vision, telemedicine/behavioral health, EAP, and optional protections like critical illness, accident, legal, ID‑theft, and pet insurance. The breadth indicates a comprehensive health offering on paper across physical and mental care.
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The Company
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
