Sales Operations Analyst

Dynatrace, the global leader in Software Intelligence, is looking for a Sales Operations Analyst - SFDC to join our dynamic and motivated Sales Operations team.
This is a hybrid position. Must live in or near Boston and report to the office 2-3 times per week (Tuesdays - Thursdays). Will consider candidates who live in or near Denver, and can report to the office 2-3 times per week.
We need a smart, roll-up your sleeves type of individual who is willing to go the extra mile to support our growing sales team in the following capacities:

• Map Salesforce.com hierarchy/territories and reassign accounts, contacts, and opportunities in response to personnel changes.
• Work with teams to ensure Lead Assignment Rules are flowing and updated promptly upon change of territories.
• Promote data cleanliness and accuracy by detecting and resolving duplicates and performing data adjustments as needed.
• Support overall territory optimization models using territory planning tools, collaborating with Territory Optimization team to quantify workload within sales territories, and recommend optimal alignments to Sales Management.
• Manage internal ticketing queue(s) and questions with the team as it relates to accounts, territories, and system assistance.
• Participate in review of new functionality and occasional testing as it pertains to accounts and territories.

• Develop process documentation and field maps.
• Develop operational measurements to identify business process and system inefficiencies and provide recommendations and solutions to business challenges.

• Bachelor’s degree or equivalent experience

• 2+ years of Salesforce administration experience

• 2+ years supporting Sales Operations initiatives and global sales teams

• Strong understanding of sales processes (software sales experience preferred)

• Proficiency in Microsoft Office, especially Excel

• Strong attention to detail with high standards for accuracy

• Ability to adapt quickly and operate effectively in ambiguous environments

• Strong troubleshooting and problem-solving skills with a root-cause mindset

• Excellent written and verbal communication skills

• Comfortable working with all levels of management

• Process improvement mindset with a focus on efficiency and scalability

• Advanced Excel skills (VLOOKUP required)

• Experience with AI tools (e.g., Copilot)

• Comfortable writing and validating prompts

• Strong file management and data organization skills

• Critical thinking and analytical mindset

• Comfortable supporting sales teams in a fast-paced environment

• PowerBI dashboard familiarity or certifications

Dynatrace provides software intelligence to simplify enterprise cloud complexity and accelerate digital transformation. With AI and complete automation, our all-in-one platform provides answers, not just data, about the performance of applications, the underlying infrastructure and the experience of all users. That’s why many of the world’s largest enterprises, including 72 of the Fortune 100, trust Dynatrace to modernize and automate enterprise cloud operations, release better software faster, and deliver unrivaled digital experiences.

The salary is $76K - $95K. We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an equal opportunity employer and VEVRAA Federal Contractor. We consider all qualified applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, veteran status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected] . Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law / EEO is the Law Supplement.