Sales Operations Analyst

Summary

Join Guidewire’s Global Sales Operations team, where we drive operational excellence and enable our sales organization to deliver innovative, AI-powered solutions to the insurance industry. Our team thrives on cross-functional collaboration, data-driven decision-making, and a culture of continuous improvement. We work in a fast-paced, supportive environment, leveraging technology to streamline processes and maximize customer value. At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes. This is an exciting opportunity to learn AI and apply automation in an operations environment!
As a Sales Operations Analyst, you will play a pivotal role in supporting Guidewire’s mission to transform the way P&C insurers do business. We are seeking a detail-oriented, analytical, business-savvy professional who excels at data integrity, process documentation, time management, communication, and building strong partnerships. This is an exciting opportunity to contribute to Guidewire’s growth by ensuring operational excellence and supporting our expansion into new markets and product categories.

Job Description

• Assess priorities, anticipate bottlenecks, and balance project demands to drive timely and effective outcomes.

• Drive customer contract audits and verification, ensuring data accuracy and quality assurance. This includes managing the full lifecycle of various agreements (including $0 add-ons, early access, and low-value standard contracts), and performing master contract review to ensure data accuracy.

• Manage the proposal process for customer account-related questionnaires, from initial review to final deliverable, ensuring professionalism and accountability.

• Track and support Customer usage-based data, including renewals.

• Support M&A integrations for legacy customer setup (account, quote, order, etc.) ensuring data is accurate and complies with internal and external audit policies.

• Seek ways to improve our team’s operational efficiency by documenting, reviewing, and improving processes using automation, artificial intelligence (AI), and identifying redundancy.

• Support the internal implementation of LinkedIn Sales Navigator along with reporting and implementing ways to improve adoption and enablement.

• Ensure compliance with published sales and business policies, advocating for and partnering with internal teams to resolve complex sales issues.

• Build productive cross-functional relationships among sales, finance, legal, customer success and other departments to drive efficiency and satisfaction in the operations  process.

• Test and document Salesforce Revenue Cloud functionality for our operations and sales teams, identifying bugs and enhancements, and resolving issues with the Business Technology team.

• Assist with special projects and ad hoc responsibilities as assigned, including data cleanup and Highspot content management.

What you’ll bring

Required

• Demonstrated ability to embrace AI and apply it to your current role as well as data-driven insights to drive innovation, productivity, and continuous improvement.

• Strong organizational skills and ability to handle multiple priorities simultaneously.

• Exceptional oral and written communication skills, including the ability to document procedures clearly.

• Suggesting and implementing solutions when faced with challenges.

• Ability to adapt quickly to a changing environment.

• Google Suite (Docs, Sheets, Slides) and MS Office software skills (Word, PowerPoint, Excel, Outlook).

• Experience with Salesforce is strongly preferred.

• Bachelor’s Degree (preferably in Business or Communications) or three or more years of experience providing professional sales support.

Preferred

• Experience in contract administration, CRM data & account maintenance, content management, and project management.

• Familiarity with RFP and Security Questionnaire management.

• Prior experience in a technology or SaaS environment.

Your Impact

We believe in clarity and setting you up for success. In your first six months, you’ll become a go-to resource for contract administration, data quality, and process improvement, directly supporting Guidewire’s operational excellence and market expansion goals. You’ll deliver measurable outcomes by streamlining workflows, ensuring compliance, and enabling the sales team to focus on customer value. Your work will help Guidewire scale AI-powered innovation and deliver on our mission to transform the insurance industry, with your influence felt across teams and customers worldwide.

What’s in it for you

The people we employ give their all, and in return, we offer flexibility wherever we can, such as:

• Flexible work environment

• Health and Wellness benefits

• Paid time off programs including volunteer time off

• Market-competitive pay and incentive programs

• Continual development and internal career growth opportunities

This position requires at least 3 days per week in the Bangalore office with 2 days per week remote. All new hires participate in our in-person orientation process to ensure you feel connected and supported from day one.

Guidewire is committed to building a diverse and inclusive workplace. We transform the way the world’s P&C insurers do business, and your contributions will help us deliver on our mission to drive innovation, customer success, and industry leadership. 

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.