Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!
At Fortra, we’re breaking the attack chain. Ready to join us?
The Sales Operations Analyst will be responsible for collecting, analyzing, and curating sales data across both direct and channel sales motions. This role requires a keen eye for detail, strong analytical skills, and the ability to translate complex data into actionable insights. The ideal candidate will have a background in data analysis, experience with sales & channel metrics, and a passion for leveraging data to influence business outcomes.
WHAT YOU'LL DO
- Collect, analyze, and interpret sales data to identify trends, patterns, and opportunities for improvement.
- Maintain and optimize Salesforce data quality through proactive data cleansing, deduplication, and validation processes.
- Own all channel-related data integrity in Salesforce, including partner accounts, deal registrations, influence/attribution data, channel opportunity structure, and partner contact records.
- Own Salesforce data integrity across key objects including leads, accounts, contacts, opportunities, territories, and activities.
- Maintain and validate deal registration data, SLA monitoring, and performance reporting.
- Ensure data accuracy and consistency across various sales metrics and report types including Salesforce and PowerBI
- Engage with Sales & Channel leadership and stakeholders to understand their needs, challenges, and strategic goals.
- Develop and maintain Salesforce reports and dashboards that provide actionable insights to Sales, Marketing, and Finance stakeholders.
- Conduct detailed assessments of business context to inform analysis and reporting efforts.
- Translate business requirements into analytical solutions that drive decision-making.
- Partner with Business Systems to create an ideal state for data.
- Create compelling data visualizations and presentations to communicate findings and recommendations effectively.
- Simplify complex data into clear, concise, and actionable insights for non-technical stakeholders.
- Collaborate with cross-functional teams, such as Marketing, IT, and Finance, to work towards shared initiatives and reporting/process goals.
- Present findings and recommendations to Sales leadership and other key stakeholders.
- Make continuous improvement to documentation standards and create efficiencies in reporting methodologies.
- Build an understanding of the sector that underpins analytical insights against the business’ key metrics
- Additional duties as required
KEY COMPETENCIES
Innovation
- Generates creative, solution-focused ideas that drive improvement and add value.
- Challenges conventional thinking, learns from setbacks, and delivers enhanced outcomes.
Accountability
- Takes full ownership to deliver assigned tasks, goals, and outcomes.
- Delivers high-quality work on time, with clear expectations and proactive communication.
Service Excellence
- Anticipates and responds to customer needs with professionalism, ensuring a positive and solutions-oriented experience.
- Collaborates across teams, applying feedback to continuously improve service quality and satisfaction.
Teamwork
- Works collaboratively with team members to achieve shared goals and support team success.
- Values diverse perspectives and fosters an inclusive, respectful, and collaborative team culture.
QUALIFICATIONS
- Bachelor's degree or equivalent practical experience in Statistics, Mathematics, Economics, Computer Science, or a related field.
- 2-3 years experience in sales analysis, business intelligence, or a related role, with a combination of direct and channel data analysis.
- Strong analytical skills with proficiency in data analysis tools (e.g., Excel, SQL, Power BI).
- Excellent communication and presentation skills with the ability to convey complex data insights to non-technical stakeholders.
- Experience with CRM systems (Salesforce) and sales process optimization.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Excellent interpersonal skills with a team-focused mentality and proven ability to work collaboratively & cross-functionally
- Strong attention to detail and commitment to data accuracy and integrity.
- High-level understanding of data and experience in extracting, integrating, manipulating, and displaying data from various systems using automation where possible
- Experience using Power BI would be considered an asset.
- Experience with PRM platforms (Impartner, Allbound, etc.) is a strong asset.
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At Fortra, our compensation philosophy prioritizes fair market value and internal equity, aligning with your experience and specialized skill set.
As a full-time, exempt employee at Fortra, you’ll enjoy a comprehensive benefits package that includes:
- Health, dental, and vision coverage as of hire
- Immediate enrollment in 401(k), HSA, and FSA plans
- Flexible PTO policy
- Tuition and personal enrichment reimbursement
- Option to enroll in ID Theft Protection Program
Check out some of the of the other benefits we offer that are focused on your holistic well-being and our Diversity, Equity, and Inclusion program.
Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.
Top Skills
What We Do
HelpSystems has long been known for helping organizations become more secure and autonomous. However, over the years, our customers have shared with us that it has gotten harder and harder to protect their data. As technology plays an increasingly important role in the way organizations operate, cyberthreats are evolving to become more powerful than ever before. If there's one thing we've learned from being in an industry where the only constant is change, it's that being adaptable is the best way to grow in the right direction. So we've listened to our customers' concerns, problem-solved, and delivered with impressive results. Consequently, we're a different company today — one that is tackling cybersecurity head-on.
That's why HelpSystems is now Fortra, your cybersecurity ally. We're bringing the same people-first support and best-in-class portfolio that you've come to expect from HelpSystems, only now we're unified through the mission of providing solutions to organizations' seemingly unsolvable cybersecurity problems. We offer leading solutions like data security, infrastructure protection, managed services, and threat research and intelligence. Throughout every step of our customers' journeys, our experts are determined to help increase security maturity while decreasing the operational burden that comes with it. Because our team puts the same level of care into protecting our customers' peace of mind as their precious data.
We're driven by the belief that nothing is unsolvable.
We're tenacious in our pursuit of a better future for cybersecurity.
We are Fortra.
Why Work With Us
At Fortra, we’re all about people. Employees choose to work for Fortra and experience years of career enjoyment for a number of reasons, including their respect for one another and their ability to positively impact the business trajectory and its future.
