Sales Operations Analyst

Sales

Permanent

Job Description

This position provides support to all NA Major Appliances Sales Channels, with a primary focus on execution of factory direct (Make-To-Order) customer orders.  Individual is responsible for maintaining relationships with Sales Channels, Manufacturing Operations, Marketing/Merchandising, Transportation and Warehousing, Product Line, Sales & Operations Planning, and Supply Chain.  Role provides direction and support to multiple functions to resolve issues and conflicts that could impact customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide support to execute sales plans and fulfill customer orders according to company strategic goals and priorities.
• Develop processes for cross functional communications in relation to transitions, order pull in and push outs, and transportation and warehousing issues
• Manage supply and demand analysis and constraints based on factory allocations/production plans
• Establish relationships with external customers, as needed
• Respond to and resolve customer issues and requests with regard to order fulfillment and delivery
• Develop, manage, and maintain daily, weekly, and monthly reporting, as requested by leadership
• Work with Leadership and Sales teams on monthly allocation process
• Perform ad hoc analysis as required
• Support Cost To Serve analyses and improvements
• Work with IT to develop new and streamlined processes from order to delivery
• All other responsibilities as assigned

POSITION REQUIREMENTS 

• Bachelor’s degree in Supply Chain, Logistics, Business or a related field is preferred.
• 4-6 years of Sales Operations, Supply Chain, Logistics, Inventory Planning & Replenishment or otherelevant experience
• Proficiency in Microsoft Office required
• Proficiency in SAP preferred
• Minimal travel required

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

• Unquestionable business ethics and integrity
• Robust Business Acumen
• Strong analytical, planning, and organizational skills
• Solid Understanding of accounting and financial concepts a plus
• Highly motivated/ Driven/ Proactive approach to business needs
• Continuous improvement mindset
• Strong interpersonal & communication skills
• Ability to adjust/react quickly to changes and changing priorities

WORK ENVIRONMENT

Comfortable working both independently and in a team environment, and must be able to work across functional boundaries

INTERNAL/EXTERNAL COMMUNICATION

This position requires the employee to communicate with external customers on a regular basis.

Equal Opportunity Employer - M/F/Disabled/Vet