Sales Operations Analyst - ProServices

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Job Summary
The Sales Operations Analyst - Pro Services serves as a key operational partner to Lowe's Pro Outside Sales organization, supporting programs, systems, and processes that enable sales teams to operate efficiently and effectively. This role plays a critical part in coordinating sales operations, managing key Pro programs, and supporting onboarding and enablement efforts for new and existing sales associates.
Working cross-functionally with sales leadership, marketing, communications, and corporate partners, the Sales Operations Analyst helps ensure seamless execution of Pro initiatives, operational processes, and customer programs. This role requires strong problem-solving skills, operational discipline, and the ability to communicate effectively with stakeholders across multiple levels of the organization.
Key Responsibilities
Sales Operations & Program Support

• Serve as operational support for the Pro Outside Sales and LPS sales teams, helping ensure tools, systems, and resources are in place for sales teams to operate effectively.
• Partner with sales leadership to support execution of ProServices programs and initiatives, ensuring processes are clearly communicated and executed across teams.
• Coordinate with internal partners to support sales enablement, training initiatives, and operational improvements that enhance the effectiveness of the sales organization.
• Identify opportunities to improve business processes and workflows to drive operational efficiency.

Program Ownership & Execution

• Serve as Program Owner for the Customer Managed Account Rebate Program, overseeing program operations, issue resolution, and continuous improvement.
• Manage program-related communications, documentation, and coordination across internal stakeholders.
• Partner with cross-functional teams including Marketing, Merchandising, Communications, and Finance to support execution of key Pro initiatives and events.

Sales Onboarding & Enablement

• Act as a case manager for onboarding new Outside Sales Associates, ensuring timely coordination of system access, training resources, and onboarding processes.
• Work with internal teams to ensure new hires have the tools, documentation, and system access needed to be successful from day one.
• Support development and distribution of training resources, documentation, and enablement materials for sales teams.

Operational Support & Issue Resolution

• Manage the shared support mailbox, prioritizing requests and ensuring timely resolution of issues impacting the sales organization.
• Troubleshoot operational or system-related issues and coordinate with appropriate partners to resolve them.
• Provide guidance and support to sales teams on program processes, system usage, and operational workflows.

Cross-Functional Collaboration

• Work closely with internal partners across the organization including Marketing, Merchandising, Communications, HR, Finance, and Store Operations to support Pro initiatives.
• Assist with coordination of customer events, promotions, and sales engagement activities that support business development efforts.
• Support communication and alignment between field sales teams and corporate partners.

Required Qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field (or equivalent experience)
• 2-4 years of experience in sales operations, business operations, program management, or a related analytical/support role
• Experience supporting cross-functional teams and managing multiple priorities
• Strong problem-solving, organizational, and communication skills

Preferred Qualifications

• Experience supporting sales organizations or field-based teams
• Familiarity with Salesforce or other CRM systems
• Strong Excel or data analysis skills
• Experience coordinating programs, processes, or onboarding initiatives
• Ability to communicate effectively with stakeholders across multiple levels of an organization

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.