Sales Operations Analyst

About Us

Sophos is a global leader and innovator of advanced security solutions that defeat cyberattacks, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies. As one of the largest pure-play cybersecurity providers, Sophos defends more than 600,000 organizations and more than 100 million users worldwide from active adversaries, ransomware, phishing, malware, and more. Sophos’ services and products connect through the Sophos Central management console and are powered by Sophos X-Ops, the company’s cross-domain threat intelligence unit. Sophos X-Ops intelligence optimizes the entire Sophos Adaptive Cybersecurity Ecosystem, which includes a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity and information technology vendors. Sophos provides cybersecurity-as-a-service to organizations needing fully managed security solutions. Customers can also manage their cybersecurity directly with Sophos’ security operations platform or use a hybrid approach by supplementing their in-house teams with Sophos’ services, including threat hunting and remediation. Sophos sells through reseller partners and managed service providers (MSPs) worldwide. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Role Summary

In this role, the primary responsibility is to perform business administration of the CRM system, administer and manage data quality, and provide user support to ensure optimal system usage.

Please note this role must be based in Philippines - Manila

What you will do

• Make business-allowed changes to the CRM system (salesforce.com) to ensure timely and accurate response to business needs, such as, but not limited to,.
• Maintain user roles and profiles, security settings, access settings etc. (User Profiles, Role Hierarchy, Sharing Rules, and Security).
• Manage licenses and user counts
• Create and manage custom objects, fields, formulas, validation rules, custom workflow, and approval processes.
• Create new reports and report types
• Establish and implement best practices with regards to system maintenance, configuration, development, testing, data integrity, etc.
• Act as a point of escalation for sales/sales operations/partner users - categorize and then disposition or reassign end user queries within the predetermined service level agreements.
• Liaise with IT and the vendor support team to troubleshoot issues and ensure the smooth functioning of the system.
• Work with IT business analysts and workstream leaders to articulate end user requirements and test once functionality becomes available.
• Research changes in upcoming versions of salesforce.com and other integrated applications; provide recommendations when necessary to enhance efficiency and productivity.
• Contribute on the technical side of business projects and create solutions to meet challenges (including performing detailed analysis of technical and business requirements).
• Provide strategic direction for our Salesforce system (and related sales tools) and work with other stakeholders to establish, document and implement best practices with regards to system configuration, development, testing, maintenance, and data integrity
• Educate users with proactive best practices to enhance and increase their knowledge of Salesforce.com
• Create and update sharing rules, public groups and queues
• Update data en mass through Data Loader and DemandTools or equivalent tools (territory rules, sales teams, accounts, opportunities etc.)
• Manage leads processes (escalations, assignments, etc.)
• Train users

What you will bring

• Can require some non-standard hours as interaction in other time zones is required. Must be able to periodically work non-standard hours in the office or from home ( EMEA hours 3pm - 12am)
• A good understanding of general sales process is required
• Experience working with salesforce.com, managing users and addressing data quality is required
• Prior experience administrating Salesforce.com is a plus
• Must be able to travel internationally and domestically periodically
• 2+ years administering Salesforce
• Experience with Dun and Bradstreet
• Experience with analyzing business processes and streamlining into a Salesforce workflow
• Agile development experience a plus
• Salesforce Admin or Developer certification a plus
• Ability to work independently and engage supervisor as needed
• Excellent written and verbal communication skills and the ability to communicate with all levels within the organization in a collaborative way
• This role will be Hybrid working 2-3 days from the Makati office

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Ready to Join Us?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.

What's Great About Sophos?

· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.

· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit

· Employee-led diversity and inclusion networks that build community and provide education and advocacy

· Annual charity and fundraising initiatives and volunteer days for employees to support local communities

· Global employee sustainability initiatives to reduce our environmental footprint

· Global fitness and trivia competitions to keep our bodies and minds sharp

· Global wellbeing days for employees to relax and recharge 

· Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. 

Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. If you have any questions about Sophos’ data protection practices, please contact [email protected].